IT Reseller – the industry-leading channel journal for Value-Added Resellers (VARs), System Integrators and Distributors.

For many years, telephone has been the dominant means through which organisations communicate with their customers. However, according to Aspect Software, the growth in choice when it comes to interaction – as well as the changing preferences of younger generations – means that traditional channels such as telephone are now becoming more of a last resort rather than a first port of call.

Advanced has signed a reseller agreement with GT Software as part of plans to boost its extensive range of modernisation and integration solutions.

Asolvi, the European provider of service management software for small and medium-sized enterprises in the European field service industry, has acquired Vantage Computing, developer of service management solutions.

RetailEXPO, which unifies three leading retail shows - RBTE, RDSE and RDE - into an exciting new single show event that mirrors the transformation within the retail industry, is now open for 2019 visitor registration.

The Allstate Corporation has acquired iCracked, a provider of on-site, on-demand repair services for smartphones and tablets in North America. The privately held San Francisco-based company will join SquareTrade, an Allstate company that offers consumer protection plans and tech support.

New research by retail technology expert Conversity has revealed that just under half (43 per cent) of shoppers researching complex purchases such as mobile phones, laptops or broadband packages make a buying decision within five days.

Qualys, Inc., provider of cloud-based security and compliance solutions, has acquired the software assets of Adya, Inc.

Kao Data, the provider of wholesale colocation data centre services, has secured investment from Legal & General Capital (“Legal & General”); the principal investment division of FTSE 100 financial services multinational Legal & General Group.

Avast , the cybersecurity products provider, and Barracuda Networks, Inc., the provider of cloud-enabled security solutions, has announced an agreement under which Barracuda will become a master reseller of Avast Business CloudCare, Avast Management Console and Avast Antivirus Security solutions.

By Paresh Kansara, Rittal’s Product Manager for Industrial & Outdoor Enclosures.

Rittal’s teams work closely with leading industrial companies to create IT infrastructures for use with Industry 4.0 technology, including edge computing platforms. We’ve put together the following tips to help companies implement fast-deploying and secure IT for production environments.

The “Cloud First” Next-generation value added distributor (VAD) Cloud Distribution, specialists in Cyber Security, Networking and Data Protection Solutions has partnered with Securonix to give resellers a new opportunity with the most visionary Next-Gen SIEM and UEBA platform, in a rapidly advancing space.