Retail Technology, EPoS, Retail Supply Chain, e-Commerce

Over half (54%) of UK shoppers say they prefer interactions with both workers and technology rather than fully automated shopping experiences. Despite the pandemic accelerating technology adoption, consumers clearly expect retailers to strike the right balance between staff and technology.

A single mum of three from Finsbury Park who describes her delivery duties as ‘a holiday’ from the stress of COVID, has been recognised in a national award scheme by Quinyx, celebrating key workers in the logistics industry.

European retailers are becoming increasingly motivated to contribute to the planet's welfare, with just under half (46%) willing to pay additional fees of up to £1 per parcel to compensate for CO2-neutral ‘green delivery’, according to new data.

The pandemic has resulted in changing consumer behaviours which have brought about new opportunities for retailers – particularly when it comes to going global – but these retailers will only succeed in the space if they ensure they have a strong logistics strategy.

Wowcher, the ecommerce marketplace that showcases experiences and luxuries at an affordable price, has launched a new retail media platform from CitrusAd, which gives its network of merchants greater control and more involvement in managing and measuring their sponsored ad campaigns.

Despite the promises, both anecdotal and data-backed evidence suggests that the UK’s transition out of the European Union has not been as smoothed as hoped. Official government figures state that exports of goods to the EU fell by 40% in January 2021, with imports dropping 29%. The Federation of Small Businesses said that 23% of small businesses had temporarily halted sales to EU customers, while a further four per cent had decided to stop selling to the bloc permanently.

Baby Boomers and Millennial/Gen Zers are quite different when it comes to cross border shopping. Tommy Kelly, CEO of eShopWorld(ESW) discusses the differences for companies planning global initiatives.

New research by Advanced Supply Chain Group shows that growing retail sales channels causes stock inventory management problems for 53% of retailers.

MicroTouch, the capacitive touch systems provider, has added Metropolitan Sales to its list of premium global distributors. Metropolitan Sales is a value-add distributor of point-of-sale, barcodi and wireless mobility hardware.

Forter, the e-commerce fraud prevention solutions provider, has joined the Adobe Exchange Partner program, as an Accelerate partner, enabling Magento customers to increase their approval rates by reducing false declines, deliver a friction-free shopping experience and instantly identify and block fraud.