Field Service & Workforce Management Systems

Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.

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New poll exposes substantial AI trust gap despite looming technological revolution of society

1 New poll exposes substantial AI trust gap despite looming technological revolution of society

Locale, the UK-based building occupier experience platform, has unveiled insights into the public’s connection with artificial intelligence (AI). Despite the inevitability of AI revolutionising every facet of society in the coming years, the latest poll commissioned by Locale has unearthed a surprising truth: the general population’s understanding and trust in AI is very low.

Teletrac Navman expands decarbonisation solutions

2 Teletrac Navman expands decarbonisation solutions

Teletrac Navman, a global provider of connected mobility solutions, has revealed major updates to its alternative energy product portfolio that will enable fleets to strategically plan, implement, and track the transition from internal combustion engine (ICE) to multi-fuel capabilities.

Doing more with less - How the Zebra WS50 wearable computer is changing work in logistics, industry and warehouses.

3 Doing more with less - How the Zebra WS50 wearable computer is changing work in logistics, industry and warehouses.

Interview: Doing more with less.

The demands on the technologies used in the world of work are changing rapidly – including in the transport & logistics, industry and warehouse sectors. Harriette Wysocki, Jarltech's UK Country Manager, spoke to Paul Reed, Regional Product Manager – Enterprise Mobile Computing at Zebra Technologies.

Acecore joins GeoCue integrated drone platforms for TrueView 3D LiDAR imaging and mapping

4 Acecore joins GeoCue integrated drone platforms for TrueView 3D LiDAR imaging and mapping

GeoCue has announced that Acecore Technologies, the European designer and manufacturer of professional UAV systems, has joined its list of accepted drone providers for integrating its TrueView 3D Imaging Sensors.

Manufacturing field service tech: poor employee onboarding is damaging return on investment

5 Manufacturing field service tech: poor employee onboarding is damaging return on investment

Manufacturing businesses are potentially wasting millions on field service management technology each year by failing to take sufficient care when rolling out new solutions, new research has found.

Durabook Launches First Fanless 8” Fully Rugged Tablet With Intel® 12th Gen CPU

6 Durabook Launches First Fanless 8” Fully Rugged Tablet With Intel® 12th Gen CPU

Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, has announced the launch of its new R8, the world’s first fanless 8” fully rugged tablet featuring 12th generation Intel® Core™ processors for exceptionally powerful performance.

How Durabook is transforming the transport and logistics sector.

7 How Durabook is transforming the transport and logistics sector.

By Mr Fred Kao , CEO of Twinhead International Corporation.

The transport and logistics sector is booming, but keeping pace doesn’t come without its challenges. While the industry was vital during the pandemic, distributing essential goods and products where they were most needed, increased competition, elevated fuel prices and climate change regulations mean businesses need to embrace technology to help them meet new challenges.

Swiss Armed Forces boost intelligence capability with new AI solution

8 Swiss Armed Forces boost intelligence capability with new AI solution

The intelligence community of the Swiss Armed Forces have acquired Systematic’s SitaWare C4I solution (Command, Control, Communication, Computer, and Intelligence) and will operate the new data fusion and decision support tool, SitaWare Insight.

Juniper Systems introduces all-new Mesa Pro Rugged Tablet

9 Juniper Systems introduces all-new Mesa Pro Rugged Tablet

Juniper Systems Limited has entered the 10-inch rugged tablet market with the introduction and launch of the new Mesa Pro Rugged Tablet.

Pathfindr develops smart worker safety system Zonr

10 Pathfindr develops smart worker safety system Zonr

Pathfindr, the asset tracking and Industrial IoT tech specialist, has developed a smart safety system that creates ‘virtual exclusion zones’ to protect worker safety in heavy industry, construction and engineering sites, and other hazardous environments.

Field Service

Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
  • Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
  • Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
  • Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
  • Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.

Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.

Workforce Management Systems

Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.

WFM systems typically include the following features:

  • labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
  • Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
  • Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
  • Leave management: This feature helps organizations track employee leave requests and approvals.
  • Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
  • Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.

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