BroadSoft improves enterprise mobility with artificial intelligence and a superior user experience

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BroadSoft, Inc., a global unified communication software as a service (UCaaS) leader, has announced a pair of significant enhancements to its bMobile advanced mobility solution: Artificial intelligence capabilities and Apple CallKit support for BroadSoft Business UC-One mobile apps that provide business users with a superior mobile user experience over any device, network or location.

Workers spend more than half their time away from their desks, and 59% of professionals use their mobile devices to operate lines of business applications. The enhanced capabilities of BroadSoft bMobile enable companies to reorient their business around mobility, while allowing service providers and mobile operators to maximize LTE investments and capture new opportunities by delivering revenue generating mobile-first business unified communications capabilities.

BroadSoft Hub Adds Artificial Intelligence To UC-One Connect Mobile App

Hub is a BroadSoft application with built-in contextual intelligence for real-time access to the files, notes and content relevant to each interaction – making meetings and conversations more productive. By integrating with UC-One Connect, Hub retrieves and displays relevant information from popular cloud applications such as files, emails and social media updates to on-the-move mobile device users based on who the user is talking to or messaging.

Support for Apple iOS CallKit for UC-One

bMobile now delivers support for Apple iOS CallKit for UC-Onemobile apps, providing business users with a native user experience for unified communications apps on their iOS device. Tightly integrating UC capabilities with the native iPhone user interface offers a superior mobile experience that delivers calling and advanced business features directly from the iPhone. As a result, business users are able to:

  • Answer a UC call with a single swipe when their iPhone is locked
  • Prioritize between a UC VoIP call and an incoming native call received on their iPhone
  • Use UC mid-call services such as hold, transfer and conference while on an iPhone
  • Make a UC call directly from their iPhone's contact list

"BroadSoft remains focused on designing features and applications that make it easier for workers to be productive while mobile," said Scott Hoffpauir, chief technology officer, BroadSoft., "With our bMobile capabilities, BroadSoft delivers a superior and more native mobile user experience with embedded multi-device, multi-identity advanced business calling features and capabilities."

Last year, a number of mobile operators integrated their mobile-first solutions with the BroadSoft Business BroadWorks® platform including Verizon One Talk and Vodafone One Net Business. This provision ensures business owners and their employees have a true mobile-first communications solution, spanning smartphones, desk phones and tablets, allowing them to do business anywhere and most importantly stay connected to their customers wherever they are.

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