SITS – The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest innovations being introduced at this year's event:
Matrix42's integrated solutions enable seamless management of physical, virtual and mobile environments, combining Client Lifecycle, Virtualization, Mobile Device Management and IT Service Management. To mark the launch of a new unique end user app, which puts outstanding user experience and complete Servicedesk control at your fingertips, they'll be giving away two iPad Minis on stand 420.
Specops Software (stand 621) will showcase the 4.8 release of Specops Deploy, which enables Microsoft Endpoint Protection management from AD. The new Password Reset mobile app makes it even easier for users to reset passwords from any device.
Alongside its full range of ITSM solutions, BMC Software UK will be showcasing BMC MyIT – a revolutionary new enterprise software solution that empowers employees to take control over the delivery of the IT services and information they need – anytime, anywhere, from any device (stand 709).
Nexthink, the leading provider of real-time monitoring and analytics for IT Infrastructure from the end-user perspective, will be exhibiting at SITS for the first time on stand 217. For 2013, it'll be showcasing how its software gives IT visibility into all their IT services, helps improve services levels, reduce incidents by 35%, close issues 60% faster, and detects security threats.
Sunrise Software (stand 200) will be revealing an exclusive preview of its new responsive web 2.0 User Interface for its Service Desk Software – Sostenuto. Launching this summer, it features enhanced usability, tablet support, and Gamification concepts to engage and reward Service Desk teams.
'Talent Management' – a new development within Marval Software's latest integrated ITSM Software, will be demonstrated on stand 825 at SITS13. The comprehensive skills matrix functionality provides layers of easily retrievable, skill-set information attached to individuals and groups to ensure maximum utilisation of an organisation's most valuable resource – its people.
SimpliSys will be showcasing Version 2 Citrus Service Desk at SITS13. With many new features included in the latest release, SimpliSys will be demonstrating advanced problem management in action, plus many other version 2 features, on stand 244.
ServiceNow (stand 309) will present its suite of cloud-native IT Service Automation applications. The intuitive ITSM tools enable business leaders to better assess their global IT spend, provide self service to the organisation, and allocate more resources for innovations to drive revenue.
House-on-the-Hill Software (stand 314) will be showcasing new features from the latest release of its service desk software application – SupportDesk 2013, which is available both On-Site and On-Demand. 2013 marks the company's 20th year in the service desk software industry.
This year, TOPdesk UK will be demonstrating the augmented TOPdesk Mobile featured in TOPdesk 5.1. Visitors to stand 308 will see the game-changing ease of TOPdesk's Plan Board, Dashboard and Task Board, with a price tag that won't be beat on functionality.
IT Training Zone will be showing how training for the future of IT Support is available at your fingertips, with media rich, enjoyable learning experiences that are delivered on demand (stand 712).
IT Governance will be launching a unique suite of ITIL Foundation and Intermediate education resources, which include the ITIL Foundation (2-day) classroom training course, as well as the ITIL Foundation Essentials and ITIL Lifecycle Essentials study guides (stand 922).
AlfaPeople UK, specialists in Helpdesk and Service Management, has the first Pink verified ITSM solution built on the Microsoft Dynamics CRM platform. Visitors to stand 622 are invited to leave their business cards to be in with a chance of winning a helicopter experience or gliding experience day.
Cherwell Service Management™, from Cherwell Software, is the first ITSM solution with reports, metrics and dashboards, which are 100% compliant with SDI's Service Desk Performance Results Standards. 20 key performance metrics, 40+ reports and 100 dashboard wizards, all straight out of the box and approved by the SDI (stand 700).
WM Promus offer HP Service Anywhere – the latest HP innovation in ITSM SaaS, which reflects HP's leadership in the Service Management space. Free subscriptions are available for the first 12 months. Visitors to SITS13 can see a demonstration on stand 208 or book a trial.
STI Ltd will be distributing the results to its 2013 IT Service Desk Survey on stand 416. With over 350 respondents, this is a real 'nuts and bolts' look at the UK's IT Service Desks.
Kepner-Tregoe's High Severity Incident Management is focused on developing high performance 'trouble shooters' (stand 107). The key to maximising service performance effectiveness and efficiency lies in improving the underlying quality and consistency of troubleshooting. KT´s approach is the ITIL® recognised, industry best practice for customer issue handling and Problem Management.
Bomgar (stand 515) will demonstrate its new app that allows support professionals to fully access, view, control, and fix Samsung Android smart phones and tablets. This feature further enables organisations using Bomgar, to securely support any system or device located anywhere in the world.
New to the show this year, ITSM COMPANY (stand 915) is internationally launching its social and collaborative ITSM tool. The tool combines classic ITIL and social technologies from SharePoint for an unmatched enterprise integrability, effective collaboration and improved employee satisfaction.
Axios Systems will be discussing collaborative service desks, real-time analytics and demonstrating its No.1 ranked service catalogue on stand 615. The company will also be presenting on 'Creating happy users: the new focus for IT' at the show's breakfast briefing on Wednesday 24 April, with Forrester's Stephen Mann; plus, running seminars on Social IT and Gamification with Brian Kerr.
Software Asset Management specialist Certero will be launching AssetStudio® for Oracle on stand 609, a dedicated licensing module for this complex vendor. The unique automation process reduces the need for on-going, expensive expertise in managing Oracle licenses, helping organisations optimise spend and drive continuous compliance.
At this year's show Hornbill Service Management (stand 300) will be launching extensions to its leading ITSM Service Desk, Supportworks, with Human Resources and Facilities Management Service Desks to enable maximum efficiency and best practice. Hornbill will also showcase a new performance dashboard, trending engine and process design tools.
FGI will be promoting its new and enhanced 'Beyond Training' opportunities to businesses looking to maximise post-training employee effectiveness at SITS13. Visitors to stand 521 will also be able to find out about new courses from COBIT to Introduction to Facilitation Skills.
Selection Services tells all on stand 219 – from its new acquisition of 8el to its help desk optimisation services and IT outsourcing. They'll be demonstrating all aspects of their ITSM suite and how global clients like DB Schenker have reduced helpdesk support calls by 70%.
TechExcel will be unveiling ServiceWise 9.2 and CustomerWise 9.2 at SITS13 on stand 212. New features include web-based IT asset management, enhanced CMDB support, open source options, and a new AssetWise web client. It also includes features such as advanced project and time planning, and cost-tracking.
LANDesk IT Service Management continues the ease of use, configuration and deployment, with its latest release of Service Desk and introduction of Total User Management. It's the next step in the company's vision of highly mobile user-oriented IT, which promotes greater confidence and functionality within IT service and support (stand 400).
Macro 4 (stand 205) will be showcasing the latest developments in its iET ITSM software, including the innovative use of RSS feed technology for speedy, automated dissemination of information, support for mobile phones and tablets, and new at-a-glance dashboard reporting of key metrics.
BPMonline (stand 517) will demonstrate its new version of the award-winning BPMonline Service Desk solution. In addition to basic practical ITSM functionality, it provides Business Process Management (BPM) tools to increase efficiency. Replacing manual tasks with automated processes can dramatically increase the amount of time available for handling the more important aspects of business, such as expansion and improvement.
New exhibitor 1E will be launching version 5.0 of 1E Shopping – an 'Appstore for the Enterprise'. Shopping aims to reduce the number of software requests going through the service desk by making it easy for users to select and install software, Operating Systems and services themselves (stand 421).
FireSM is a new standalone ITSM product from Alemba (stand 605). Its primary purpose is to support ITSM, specifically ITIL, processes within an organisation. A browser-based application for PCs and Macs, its modern interface takes cues from Apple's iOS, touch technology and computer games.
Barclay Rae Consulting will be launching its 7 Steps to ITSM Goodness programme on stand 106, with the chance to win a 1-day workshop. Barclay will also be talking about 'ITSM Goodness', a real world approach designed to quickly and effectively achieve success with ITSM, in Theatre 1, on Tuesday 23 April.
SITS13 sees the launch of Sitehelpdesk-FM, which extends the IT concept of configuration items (CI types), with enhancements to allow more flexible inventory recording of any type of asset. sitehelpdesk.com will also be introducing version 8 of their helpdesk range on stand 522.
itSMF UK's long-awaited definitive guide to starting out in Change, Configuration and Release Management – 'How to do CCRM' – will be available on stand 816 at the official SITS13 bookshop. It offers a practical experience-based approach to the subject and provides templates and examples to help organisations take the first tentative steps.
New exhibitor MS Research (stand 721) has provided 24/7 multilingual level 1 to level 3 service desk expertise to global organisations (both to internal users and external customers) for over 5 years. They are able to give accurate monthly pricings based on current, and expected, ticket volumes and can provide fast, accurate setup and deployment costs and timelines.
First-time exhibitor SysAid Technologies, a provider of ITSM software solutions, will be showcasing its all-in-one IT platform at the event. They'll be giving away two licenses for its SMB-focused ITSM Cloud Pro Edition, including up to three admins, 120 assets, and unlimited end users for each license on stand 519; plus visitors can also enter raffles for an Xbox Kinect and Apple TV.
Unipress Software (stand 618) will be showcasing Absolute Service, an ITSM solution, which allows organisations to define and track the IT services provided to employees and customers. It can monitor Service Level Agreements, analyse service requests, and satisfy corporate and government compliance requirements with one-click audit records and PinkVERIFY ITIL 3 certified processes (available on demand via the cloud, as well as on-premise).
Serena Software will be showcasing its recently announced Application Service Management products on stand 109, which are designed to help organisations to orchestrate processes at each stage of the application's lifecycle – from development through to deployment and into support.
New exhibitor Realmsoft will be displaying Immanus, which can help organisations perform large scale disruptive IT change (Windows upgrades, Active Directory Migrations etc), with 95% less risk, 80% less time and 70% less cost (stand 916).
Celonis will be showcasing Celonis Orchestra on stand 623, which offers unique possibilities for the complete management of IT service desk in one platform. Using Process Mining, Celonis Orchestra is able to visualise the flow every ticket takes through a service desk, based on the data stored in your ticketing-systems, and it can process even huge amounts of data within seconds.
OMNINET GmbH will be demonstrating the features of OMNITRACKER, its business process platform, on stand 603. They will also be showcasing standardised process templates, such as IT-Service Management (PinkVerify 3.1 certified), Stock & Order Management and Project Management.
To register for free entry to SITS13, visit www.servicedeskshow.com quoting priority code SITS177 (http://www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT43Visitor&AffiliateCode=SITS177). Service Desk & IT Support Show attendees also benefit from free access to Infosecurity Europe 2013, Europe’s No.1 information security event, co-located at Earls Court.