Air-Trak in collaboration with Intermec, Inc. of Everett, Washington, have announced a partnership with Specialty Solid Waste & Recycling to deploy a new RFID tracking system to accurately track the delivery of bins and carts, recording waste collection by location, time, and bin or cart size in real time.
Specialty Solid Waste & Recycling provides garbage and recycling services to the entire City of Sunnyvale with a population of 130,000. They serve approximately 29,000 residential addresses, 23,000 multi-family addresses and 3,000 commercial addresses. The challenge was accurately recording billing information based on bin or cart size and the actual time of service. In addition, Specialty was looking for a way to improve customer service by capturing the time when an address is serviced and recording why an address was not serviced.
Air-Trak and Intermec teamed together to create a comprehensive service event recording system based on Intermec's RFID solution integrated with Air-Trak's WasteConnect GPS tracking service. The solution is integrated with Specialty's customer management, inventory management, and service management business systems. Specialty now knows which bin or cart has been serviced for which customer at what location and time. The end result is an accurate accounting of service and a customer support system to respond to service inquiries.
"With the implementation of this RFID system we are able to provide better services to the City of Sunnyvale and timely response to customer inquiries," said Jerry Nabhan, Operations Officer at Specialty Solid Waste & Recycling.
"By working with Specialty Solid Waste, we have a better understanding of the business challenges within the solid waste industry to become increasingly efficient while improving the customer experience," said Dave Gelvin, CEO of Air-Trak. "We partnered with Intermec because they have demonstrated their leadership in RFID systems and their industrial experience in harsh working environments which solid waste hauling vehicles operate."