NTRglobal has launched a fully integrated remote desktop support plug-in for the Spiceworks help desk. Designed for managed service providers (MSPs), the NTRglobal Remote Desktop for Spiceworks accelerates problem resolution, enhances customer experience and reduces overall support costs.
NTRglobal Remote Desktop complements the Spiceworks help desk and optimises productivity by allowing support agents to assist customers without leaving the Spiceworks environment. MSPs can conduct scheduled and on-demand remote sessions with customers across multiple platforms, and track session history within the reporting and ticketing features of the Spiceworks help desk for clear accountability and easy invoicing.
Built on a modular cloud platform, the plug-in leverages NTR's API architecture to provide a deeply integrated remote desktop solution for help desk users who form part of the Spiceworks community. The plug-in also offers MSPs enterprise-grade security guaranteed by NTRglobal's global network of relay servers. MSPs and IT professionals in Spiceworks can download a 30-day complimentary trial in the Spiceworks "Extension Center," after which they can purchase a $390 annual license.
According to Michael Kessler, NTRglobal's Vice President of Global Business Development, "NTRglobal Remote Desktop for Spiceworks is very competitively priced compared to other solutions. MSPs can optimize their help desk workflows and increase first call resolution right from the Spiceworks console."
Kevin McKeown, Spiceworks Vice President of Sales and Business Development, said, "The NTRglobal Remote Desktop for Spiceworks enhances our help desk functionality and allows us to better serve our growing community of IT professionals."