DocuLex, Inc., creator of business-ready document management software, has announced the initiation of its Customer Experience Programme, a programme that will revolve around further education for DocuLex dealers and partners on the benefits of owning DocuLex software. Aspects of the programme will include increases in educational email, mail and other communications, regular webinars on newly released and forgotten features of the Archive Studio Software Suite, post-service surveys, prompt follow up to requests for upgrades and annual support (maintenance bundles), information on professional services available, as well as a venue for escalating outstanding issues. Laurie McDonald, Manager of Channel Development for DocuLex, will serve as Director of the DocuLex Customer Experience Program. With this programme, dealers can expect enhanced relationships with their customers as a result of the benefits this program provides, giving the dealer's customers another reason to choose DocuLex software and services over competitive products.
"There was a gap in our existing processes that was becoming increasingly obvious the need in the channel for more education on the benefits of the DocuLex Archive Studio Software Suite for document management and why partnering with DocuLex is a good idea. In an effort to demonstrate our commitment to our dealers and partners, we have implemented a comprehensive Customer Experience Programme to provide a consistent stream of information and support that will ultimately enhance customer satisfaction," stated David Bailey, DocuLex President. "Our programme will involve an increase in customer-related activities and a dedicated representative here at DocuLex solely focused on strengthening customer relations through consistent contact and communications. I fully expect the added support to our dealers and partners through the Customer Experience Programme to receive an overwhelmingly positive response."