Jacada, a leading provider of unified desktop and process optimisation solutions for customer service operations, have announced that it has signed a reseller agreement with Tieto (OMX: TIE1V), a leading global IT services company.
Tieto is one of the largest IT services providers in Europe, and is active in more than 25 countries with approximately 16,000 employees and nearly $3 billion in revenue. Tieto and Jacada focus on many of the same vertical markets, including banking, insurance, telecommunications and retail, and have partnered to offer the Jacada unified desktop solution to companies throughout Europe.
"Our customers frequently ask us for solutions to help with their top two issues: retaining customers and reducing costs. Of course, these are priorities when times are good, but now they are more crucial than ever," said Alexander Graf, leader of the Service Design Practice at Tieto. "The Jacada unified desktop solution has helped our customers to simplify and automate their customer service operations. In all cases it allowed them to generate a significant and rapid return on their investment. We are impressed with the Jacada solutions and look forward to making them available to our customers."
"Jacada and Tieto have already worked together to jointly deliver our customer service solutions and we are thrilled to be taking our partnership to the next level," said Guy Tweedale, senior vice president of European operations for Jacada. "The team at Tieto understands that the pressures their customers are facing - the need to retain customers, reduce costs and continue to innovate in the face of limited IT budgets - are the exact issues that Jacada addresses. Tieto's decision to resell the Jacada offerings is further validation of the market demand for our unified desktop solutions."
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, intelligent workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada operates globally with offices in London; Munich; Atlanta, Georgia; and Herzliya, Israel;. Jacada can be reached at www.jacada.com