MGE UPS Systems Launches Teleservice Remote Monitoring for Mission Critical Applications

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MGE UPS SYSTEMS, a world leader in high availability power solutions, today announces the launch of its subscription-based Teleservice Remote Monitoring service that provides 24x7x365 monitoring of UPS and other electrical equipment.

The Teleservice works by linking a combination of up to 8 UPS systems and electrical appliances via a single modem line to MGEs Teleservice Centre. Should an event occur, the linked UPS calls the Teleservice Centre automatically. The parameters are analysed and the level of importance of the alert is determined. At the same time, an alarm notification is sent by e-mail, fax or SMS to the organisation as well as to the regional MGE PowerServices supervisor or the 24-hour standby network, together with an escalation procedure as defined in the subscription contract.

If required, emergency intervention is implemented, based on recorded diagnostic elements of more than 500 parameters, by an MGE PowerServices engineer. A full analysis report of the protection system, which summaries the main events switches to battery, early warning alarms at the end of backup time, battery state, and so on, as well as voltage, current and battery parameter measurements, is generated automatically. Analysis of the trends of the main technical algorithms enables MGE PowerServices engineers to anticipate possible failures that may be due to the ageing of certain wearing parts.

Mostafa Bandar, UK Service Sales Manager, says, Teleservice provides the ultimate level of security when protecting mission critical infrastructure. Should any issue arise we automatically raise an alert and respond accordingly, significantly reducing conventional response times. When emergency intervention is part of the agreement, we can dial up and, through secure processes, verify the current status of the equipment being monitored, review the equipment and propose corrective actions.

The service is available on three industry standard levels; preventative maintenance is based on constant operating analysis and environmental monitoring where requested. Predictive maintenance is based on analysis reports and recommendations supplied by Teleservice as part of a service contract. Correct maintenance is based on alarms, diagnostic and regular reports. For customers who have comprehensive maintenance contracts there is no subscription fee.

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