Leading electrical retailer Comet has now completed a full rollout of their Chip and PIN payment technology, across all 247 stores. The retailer implemented the technology in collaboration with long standing solutions provider Progressive Computer Systems Limited (PCSL).
Comet took the decision to invest significantly in Chip and PIN to avoid being a target of credit card counterfeiting and identity fraud after the January 2005 liability deadline. Richard Walton, Project Manager at Comet says "Our aim with introducing new technology is always to make the transition as undisruptive for the customer as possible. Our pilot stores in Northampton responded well to the new technology, which they received in June, and have since given very positive feedback on the new payment method."
With a project timeframe of just 10 months from initial brief to full deployment; the PCSL development team pulled out all the stops to make sure that Comet was accredited first time. Not only did Comet pass accreditation first time, they were the first in the country; third in the world to do so with BMS (Barclaycard Merchant Services).
PCSL currently supply Comet with their ProgressR based EPoS system, which they converted from UNIX to Windows NT back in 2000. Mark Hansgate, Senior Developer at PCSL and Project Manager for the Chip and PIN development said "Although Chip and PIN conforms to a set of standards they are currently very fluid. Any potential for problems has however been alleviated by our excellent close working relationship with Comet. In addition to this BMS have just completed their onsite accreditation and stated that it was the 'quickest and smoothest' testing they have carried out so far."
PCSL is also currently working with Comet on a parallel project to enhance their warranty systems in order to make the buying process more transparent for the customer.