Giacom, a customer-first cloud services distributor to IT providers, has announced the availability of the Nuvolex ManageX platform – described by Giacom as the IT industry’s most advanced Multitenant Management platform, supporting Microsoft 365 and Azure administration.
Much of the IT support resources within an MSP are dedicated to the Help Desk. Commonly recurring customer service requests from Microsoft 365 and Azure should be easily remediated by Help Desk administrators without having to escalate tickets to senior IT personnel for additional support. However, this is not always the case.
There are a number of service inefficiencies as well as significant security gaps that exist in many MSP workflows, dramatically slowing down cloud service remediation, as well as putting customer data at risk. MSPs need a way to efficiently and cost effectively manage their existing Microsoft 365 customers, secure their customer data and continue to grow their cloud customer base without increasing service delivery costs. This can only be done through extensive service automation, which is at the core of the ManageX platform. Extensive service automation, along with a highly intuitive cloud administration portal are both key components in driving Cloud Managed Services profitability for MSPs, starting with Microsoft 365 and Azure.
The ManageX platform simplifies provisioning and daily administration across all Microsoft 365 workloads, as well as Azure VMs, through a highly intuitive ‘Single Pane of Glass’ administration portal. Common cloud service requests that can take help desk administrators a significant amount of time to remediate can easily be done on the platform in a matter of seconds, requiring only a few simple mouse clicks.
The platform has the unique ability to heavily automate both in-tenant and cross-tenant administration, allowing MSPs to handle cloud service requests three to five times faster, while improving their customers’ security posture. Increasing the speed of cloud service remediation will drive significantly higher profitability in an MSP’s Microsoft Cloud Managed Services business.
Brian Hamel, Nuvolex CEO, comments: “Our passion in creating this platform came from the fact that we’ve worked in the same roles and experienced the same challenges time and time again when managing multiple Microsoft 365 and Azure tenants. We completely understand the issues our MSP customers face and we know how to overcome them, so we’ve used that expertise to create an innovative solution to tackle some of the most pressing cloud management problems in the MSP community head-on.”
Mike Wardell, CEO of Giacom, comments: “Our aim at Giacom is to help our customers to improve the efficiency and effectiveness of SMBs through the right solutions. This new platform from Nuvolex will unify administration of the Microsoft cloud stack through advanced levels of service automation, while incorporating many security measures to protect their customer data. Not only will this support increased efficiency, but ultimately enable our customers to grow their Cloud Managed Services business in a secure and streamlined manner.”