Channel services provider, Agilitas IT Solutions, has signed a multi-year agreement with IBM that will provide reseller, MSP and systems integrator customers with access to global multi-vendor channel services, helping to improve operational efficiencies across its customers' IT infrastructure.
The collaboration will see Agilitas utilise IBM technology support services and global engineering teams to provide the on-site maintenance that forms part of Agilitas' InventoryAssure+ service.
Together, Agilitas and IBM will deliver a formidable global channel services proposition to the market, providing services on behalf of its channel partners to a broad spectrum of industries including financial services, retail, manufacturing and the public sector.
As end users' appetite for outcome-based solutions continues to disrupt the technology market, IT firms are looking to a more collaborative partnership model of engagement. As a result, the agreement between Agilitas and IBM delivers huge market opportunity for the IT channel as a whole, delivering a best-of-breed, vendor agnostic, and truly global solution.
This is the first such relationship in the IT channel for Agilitas, which will be equipped with a significantly larger platform to help deliver its ambitious growth plans and support the needs of its expanding customer base.
"We have formed a very strong, trusted relationship with IBM over the years and understand each other's businesses inside-out," says Shaun Lynn, CEO of Agilitas. "It is this understanding that has enabled us to craft such an innovative and unique channel services deal that will benefit our channel partners for years to come."
With a trading footprint in over 80 countries worldwide, developed through a collaborative partner delivery model, the collaboration with IBM enables Agilitas to provide their channel partners with technology solutions that help make businesses more efficient and accelerate digital innovation and transformation.
"Having a delivery partner of IBM's calibre ensures that our channel partners continue to be provided with first-class global channel services, not only across our Inventory-as-a-Service solution, but engineering services too," added Lynn.
"In today's ever changing business environment, enterprises need consistent and reliable support to run their IT systems across a supply chain of services from multiple vendors," says Andy Roberts, Director of Technology Support Services, IBM UK and Ireland. "This is a great opportunity for both organisations to change the channel marketplace."