Servion Global Solutions, the specialist in the Customer Experience Management (CEM) domain, and NICE, provider of software solutions that enable organisations to improve customer experience, have announced a global partnership that expands their long-standing relationship.
The partnership allows Servion and NICE to offer collaborative solutions that leverage artificial intelligence, robotic automation, voice of the customer, big data analytics, omni-channel customer journeys, call recording and authentication and fraud prevention.
The joint offering will enable enterprises to drive better customer experiences while offering future-ready solutions to address the demands of today's customer environment. This collaboration aims to redefine how brands engage with their customers, address key industry challenges, and spark true innovation.
Servion currently handles over 10 billion customer interactions annually and this partnership will allow them to bring new insights based on the distinct strengths of each company.
Highlights of Servion and NICE's shared vision for the extended partnership
- Harness Servion's 20+ years of experience in managing complex customer service environments
- Leverage NICE technology and capabilities to architect seamless customer experience
- Offer enhanced customer engagement across sales, service and marketing functions
"Delivering a truly holistic customer experience is more complex than ever before. NICE is continuously innovating to deliver market-leading solutions to businesses of all sizes in order to help them address this challenge. We are pleased to expand our partnership with Servion, who offers a wealth of experience, credibility and strategic thinking that complements our technology solutions. With this strategic alliance, Servion and NICE are reinventing the way service and support teams can work together to provide organisations with the best of breed customer experience tools," said Miki Migdal, president of the NICE Enterprise Product Group.
"There is a natural partnership between Servion and NICE. While we are committed to help clients deliver next-gen customer experience, NICE covers almost the entire spectrum of customer experience management technologies. This partnership will deliver game-changing economics to our enterprise clients", commented Naresh Govindarajan, Global Head of Strategic Partnerships, Servion Global Solutions.