Mitel has announced a disruptive series of new solutions that accelerates its development in the mobile enterprise market. The announcements, made in Berlin at the Mitel Next event, reflect rapid implementation of the company's strategic vision of the cloud-based mobile enterprise designed to address the evolving needs of a mobile-first world for enterprises, workers and consumers.
This latest wave of Mitel developments is aimed at eliminating legacy barriers and enabling seamless, real-time communications and collaboration including:
Mitel Embedded Communications: The first product from the Mitel Accelerator initiative targets the highly mobile field service industry. It embeds Mitel's real-time, enterprise-class communications and contact center capabilities into mobile field service-scheduling software from FieldAware. The result is the integration of location-based technology, CRM tools and real-time communications that turn multiple service calls into one, enhancing the customer experience, creating operational efficiencies and providing valuable business intelligence.
MiTeam: A mobile-first, team collaboration solution with real-time, native integration that supports the way teams work today. With instant collaboration, work teams can initiate on-the-go screen sharing, content collaboration, real-time voice and video meetings and seamlessly extend them to participants outside of the work environment including partners, vendors and customers. MiTeam is a workflow-oriented application with project and topic-based workstreams and is embedded into existing Mitel technology.
Global Cloud Expansion: Mitel MiCloud expands in Europe with launches in Germany and France. Mitel enters 2016 with the fastest growing cloud communications business in the world and number one market share position based on total cloud users globally, according to Synergy Research Group.
"Market-leading field service organisations need professional grade, mobile communications applications to drive business growth and profitability," said Charles Jackson, CEO, FieldAware. "Many of the communications capabilities we looked at were limited to only one mode of communication and didn't scale to the level of industrial needs. We were excited to co-ideate and develop a solution with Mitel. We expect it to improve customer service and increase revenue for our customers."
"The influence of mobile and cloud applications is rapidly seeping into everyday enterprise communications in a way that is reshaping how, when and on what device work gets done," said Diane Myers, Senior Research Director, VoIP, UC and IMS at IHS. "Mitel understands that, and over the past year has taken steps to address that transformation. Their developments announced today recognize the need for real-time communication services and the impact M2M and the IoT are having on everyday workplace workflows."