Canon UK has signed up CURA Technical to provide onsite maintenance for more than 400 printers and MFPs at Devonport Royal Dockyard. This forms a key part of a five-year document management service contract being provided by Canon to the DML Group, which has been running the facility since 1987.
Devonport Royal Dockyard's origins date back to 1691, when William of Orange commissioned the building of a new dockyard to support the Royal Navy in the Western Approaches. It is now the largest marine support complex in Western Europe and employs nearly 5000 people with an annual turnover of about 400 million. The DML Group is the largest private sector employer in Devon and Cornwall.
Canon is providing the DML Group with a range of document management solutions including product supply, consultancy, configuration, training and installation as well as flexible maintenance and support options. CURA Technical is delivering an 8-hour onsite service for all non-Canon print devices including the supply of loan machines when required. All service calls are being placed by Canons onsite help desk using CURA Technicals new 24/7 online fault reporting and tracking solution.
Canon has partnered with CURA Technical because it is a best of breed supplier of technical support solutions with the infrastructure and expertise to support large-scale contracts of this nature. It also has the widest range of manufacturer accreditations and field service engineers that have all been vetted by Police and security agencies.
Commenting on this contract, James Turner, Corporate Development Manager for Canon said: CURA Technical is very easy to deal with and we value the fact that the company can deliver what it promises every time. Developing ongoing relationships with trusted partners such as CURA Technical will enable Canon to offer an increasing range of high value services to customers.
Jason Williams, a director of CURA Technical adds: This reinforces our position as the first choice technical support partner for outsourcing companies taking on large managed services contracts.