In spite of all the talk and management speak about flatter hierarchies, self managed teams and no manager or supervisors; the hierarchical command structure is still causing vertigo. So managing upwards is an important skill in most workplaces.
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The editorial content on www.ITRPortal.com is for the IT reseller community and comprises a mix of articles on product information, opinion articles, reports, new contract wins, mergers, acquisitions, partnerships, product launches, legislation, government, training initiatives, research and development and the IT reseller vendor community. Regular technology themes include:Audio and Visual, Biometrics, AIDC , Mobile Computing , RFID, Convergence Technology/Communications, Data Storage, ID cards, Network Technology, Power & UPS, Cloud Computing, Printing & Labelling, Document Management, Retail Technology , Security, events, seminars conferences and exhibitions.
Be like a postage stamp
Mar 12, 2004
Do you remember the old rhyme quoted to you as a child "if at first you don't succeed try and try again". From learning to walk or riding a bicycle our childhood teaches us that failure only occurs when we stop trying. It is a lesson many of us need to revisit in adulthood.
Can your smile be heard?
Mar 12, 2004
Telephone etiquette is critical to effective business. Make your calls count by being pleasant, sincere and focused on the person you are calling.
Customer complaints are like medicine
Mar 12, 2004
Whenever you are faced with an upset customer do not think of it as a problem, think of it rather as an opportunity to learn something new.
