New research from SOTI has found that while 95% of UK consumers have used in-store tech, only 23% believe in-store devices – such as kiosks, tablets, scanners and mobile computers – enhance their experience.
The findings come from SOTI’s latest report, Techspectations: Consumer Demand for Digital Transformation in Retail, which surveyed 11,000 global consumers, including 2,000 in the UK.
Articles
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