For merchants, delivering a great customer experience (CX) has always been high on their list of priorities. It’s essential for fostering customer loyalty, and increasing top-line revenue. A significant aspect of customer experience is how a merchant handles returns, as this can mean increased flexibility and convenience for consumers.
Jun 11, 2020 Comments (0)
By Stefan Spendrup, Vice President of Sales Northern and Western Europe at SOTI.
Back in 1875, Arthur Lasenby Liberty had a dream to open a London emporium filled with luxurious fabrics and goods from abroad, which was a novel and innovative concept for its time.
Jun 10, 2020 Comments (0)
COVID-19 continued to reshape the retail landscape in May, as consumers acclimatised to the enforced shift of shopping online.
Jun 09, 2020 Comments (0)
Anderson Zaks, an independent, UK-based multichannel Payment Gateway has collaborated with Varlink and Smart Volution to deliver a one-device mobile POS and payment solution for retailers and merchants in the UK.
Salesforce launches Quick Start Commerce Solutions to help propel businesses into the digital-first economy
May 26, 2020 Comments (0)
The world has transitioned to a digital-first economy, and online has become the lifeline for many businesses. New research shows that, in the UK, 41% are online shopping more than before the pandemic.
May 26, 2020 Comments (0)
Forter, the e-commerce fraud prevention solutions provider, has launched the May edition of its monthly COVID-19 Report, that reveals the impact of the current climate on consumer behaviour and fraud and abuse trends.
May 07, 2020 Comments (0)
As the face of UK retail has changed in the wake of the COVID-19 crisis, so too has how people pay for goods and services, according to research conducted by specialised payments platform Paysafe.
Under 35s are less concerned about COVID-19 and expect their lives to return to normal sooner, says GlobalData
May 04, 2020 Comments (0)
Younger consumers in the UK feel more optimistic than those over 35 and are likely to be more willing to embrace the lockdown loosening when it happens.
Apr 30, 2020 Comments (0)
Online electricals retailer AO.com has partnered with the location company what3words so that all customers across the UK can benefit from AO’s customer service and delivery proposition. AO customers will soon be able to provide a what3words address for their desired delivery place – be it the front door, side entrance or a safe place.
Apr 27, 2020 Comments (0)
Checkpoint Systems has launched a new system to help retailers view in-store occupancy levels and receive alerts in real-time.