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Reducing returns abuse without sacrificing customer experience

Reducing returns abuse without sacrificing customer experience

For merchants, delivering a great customer experience (CX) has always been high on their list of priorities. It’s essential for fostering customer loyalty, and increasing top-line revenue. A significant aspect of customer experience is how a merchant handles returns, as this can mean increased flexibility and convenience for consumers.

How tech is driving the reinvention of the High Street

How tech is driving the reinvention of the High Street

By Stefan Spendrup, Vice President of Sales Northern and Western Europe at SOTI. 

Back in 1875, Arthur Lasenby Liberty had a dream to open a London emporium filled with luxurious fabrics and goods from abroad, which was a novel and innovative concept for its time.

Online retail sales reach 12-year high as e-commerce underpins the ‘new normal’

Online retail sales reach 12-year high as e-commerce underpins the ‘new normal’

COVID-19 continued to reshape the retail landscape in May, as consumers acclimatised to the enforced shift of shopping online.

Varlink, Anderson Zaks and Smart Volution bring Sunmi intelligent payment solutions to the UK

Varlink, Anderson Zaks and Smart Volution bring Sunmi intelligent payment solutions to the UK

Anderson Zaks, an independent, UK-based multichannel Payment Gateway has collaborated with Varlink and Smart Volution to deliver a one-device mobile POS and payment solution for retailers and merchants in the UK.

Salesforce launches Quick Start Commerce Solutions to help propel businesses into the digital-first economy

Salesforce launches Quick Start Commerce Solutions to help propel businesses into the digital-first economy

The world has transitioned to a digital-first economy, and online has become the lifeline for many businesses. New research shows that, in the UK, 41% are online shopping more than before the pandemic.

New report: Impacts to global e-commerce and fraud trends amid Coronavirus

New report: Impacts to global e-commerce and fraud trends amid Coronavirus

Forter, the e-commerce fraud prevention solutions provider, has launched the May edition of its monthly COVID-19 Report, that reveals the impact of the current climate on consumer behaviour and fraud and abuse trends.

Over half of UK consumers have tried a new payment method since the outbreak of COVID-19

Over half of UK consumers have tried a new payment method since the outbreak of COVID-19

As the face of UK retail has changed in the wake of the COVID-19 crisis, so too has how people pay for goods and services, according to research conducted by specialised payments platform Paysafe.

Under 35s are less concerned about COVID-19 and expect their lives to return to normal sooner, says GlobalData

Under 35s are less concerned about COVID-19 and expect their lives to return to normal sooner, says GlobalData

Younger consumers in the UK feel more optimistic than those over 35 and are likely to be more willing to embrace the lockdown loosening when it happens.

AO joins forces with what3words to improve delivery

AO joins forces with what3words to improve delivery

Online electricals retailer AO.com has partnered with the location company what3words so that all customers across the UK can benefit from AO’s customer service and delivery proposition. AO customers will soon be able to provide a what3words address for their desired delivery place – be it the front door, side entrance or a safe place.

Checkpoint unveils new system that tracks real-time in-store occupancy

Checkpoint unveils new system that tracks real-time in-store occupancy

Checkpoint Systems has launched a new system to help retailers view in-store occupancy levels and receive alerts in real-time.

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