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Unfair IVR is bad for the UK economy – says Excalibur

Unfair IVR is bad for the UK economy – says Excalibur

Interactive Voice Response (IVR), the bane of many a frustrated customer, is stifling the growth of small to medium-sized enterprises (SMEs) as it gets bigger, dearer and ever more time-consuming – according to IT and communications support specialist, Excalibur Communications.

Ingram Micro expands its UK channel Cloud portfolio with SkyKick

Ingram Micro expands its UK channel Cloud portfolio with SkyKick

Ingram Micro UK Ltd. has announced the addition of SkyKick to its UK Ingram Micro Cloud portfolio.

Harper Macleod LLP selects Matrix42's integrated workspace management solution for enhanced ITSM and License Compliance

Harper Macleod LLP selects Matrix42's integrated workspace management solution for enhanced ITSM and License Compliance

Matrix42, provider of software for workspace management, has announced that Harper Macleod, the legal adviser to the Glasgow 2014 Commonwealth Games, has selected Matrix42's Corporate Workspace Management solution.

Gyrocom Partners with Nutanix – 'a game-changer for datacentres'

Gyrocom Partners with Nutanix – 'a game-changer for datacentres'

IT infrastructure specialist Gyrocom has partnered with Nutanix to deliver web-scale IT architecture by converging compute and storage, dramatically simplifying the datacentre.

Data Dynamics to demonstrate intelligent storage management solution for hybrid and private cloud datacenters at NetApp Insight EMEA conference

Data Dynamics to demonstrate intelligent storage management solution for hybrid and private cloud datacenters at NetApp Insight EMEA conference

Data Dynamics, Inc. will demonstrate the company's flagship software product, StorageXTM at booth B6 at the NetApp Insight EMEA conference on November 17 through 20 in Berlin Germany.

New storage, database and networking capabilities now available with Blue Box Cloud

New storage, database and networking capabilities now available with Blue Box Cloud

Blue Box has announced that Blue Box Cloud now offers a range of new product updates including new block storage and OpenStack database as a service (DBaaS) options and advanced networking and security capabilities including VXLAN and enhanced dedicated firewall support to the Blue Box private cloud as a service (PCaaS) solution.

Auditors warn businesses are falling further behind cyber attackers

Auditors warn businesses are falling further behind cyber attackers

Businesses are not doing enough to combat cyber risks despite an increased awareness of the need to take cyber security seriously, warn auditors.

UKBackup adopts Asigra Recovery Licence Model

UKBackup adopts Asigra Recovery Licence Model

Asigra Inc., the cloud backup, recovery and restore software provider, has announced that UKBackup, a Farnborough-based backup solutions provider, has joined the Asigra partner ecosystem to deliver backup and recovery services based on the Asigra Cloud Backup software platform. Advantages of the new service include affordable recovery-based pricing and end-to-end protection of customer data across physical, virtual, cloud and mobile computing platforms.

Top tips on how to avoid a cyber attack

Top tips on how to avoid a cyber attack

Following the recent cyber attacks on financial services firms, Kitty Parry, founder of the SM Charter, provides some insight on how firms can help mitigate the risks of this happening.

Review your disaster recovery planning, urges Attix5

Review your disaster recovery planning, urges Attix5

There is widespread mistrust of cloud providers across Europe with seven in 10 businesses accusing them of failing to provide the right information on data recovery solutions. Ahead of IP EXPO, Attix5 has looked at urging businesses to review their disaster recovery planning.

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