Jarltech Europe GmbH, Europe’s special distributor for POS and Auto-ID, now offers the newest scanning hardware for the POS in retail with the Datalogic Heron HD3100 linear imager.
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Getac releases next generation fully rugged tablet and convertible notebook powered by Broadwell Technology
Apr 30, 2015
Getac, the global designer and manufacturer of rugged computer technology, is raising rugged performance once more with the release of next generation versions of its successful F110 tablet and V110 convertible notebook.
Nautiz X1 ultra-rugged handheld now with Windows Embedded Handheld 6.5
Apr 23, 2015
Handheld Group now offers its ultra-rugged handheld and enterprise smartphone Nautiz X1 with Windows Embedded Handheld 6.5, Microsoft's operating system optimised for use in enterprise handheld devices.
Xplore agrees to purchase Motion Computing
Apr 23, 2015
Xplore Technologies Corp. ('Xplore' or the 'Company'), a manufacturer of rugged tablet PCs, has agreed to acquire substantially all of the assets of Motion Computing, Inc. and its subsidiaries ('Motion').
Southern Water selects Getac F110 fully rugged tablet for field service teams
Apr 16, 2015
Global designer and manufacturer of rugged computing devices, Getac, has signed a deal to supply Southern Water with 380 F110 Windows 8 fully rugged tablets for field service use.
NAUTIZ X8 with Android, now shipping
Apr 02, 2015
Handheld has started shipping the Android version of its Nautiz X8 handheld. According to the company, the fully rugged device, with its compact design and large touchscreen, has received an overwhelmingly positive response from reviewers and customers alike.
JLT adds terminal emulator to its line of rugged computers
Apr 02, 2015
JLT Mobile Computers, Swedish developer and manufacturer of rugged computers for demanding environments, has announced new solutions for its rugged computers to emulate a networked terminal.
Algiz XRW assists scientists on the frozen Arctic sea
Mar 12, 2015
With help from the Algiz XRW portable rugged notebook computer from Handheld Group, two scientists hosted the Arctic Science Field Logistics project from autumn to spring 2013-14, providing researchers from around the world a unique opportunity to collect scientific data in a remote Arctic location.
Half of channel businesses lose sight of worker safety
Feb 26, 2015
Despite UK businesses having a legal obligation to protect their employees, 48 per cent of businesses in the channel have insufficient measures in place to protect their staff when working alone, according to recent research.
Laird delivers Bluetooth connectivity for legacy, OS-backed devices
Feb 26, 2015
A new dongle that enables sophisticated, legacy equipment to be converted for mobile or wireless use is being introduced by Laird (LRD: London).
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
