Datalogic announces that it has extended the MCL-Collection software suite to the Kyman-Net and Viper-Net mobile computers.
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
b2m Solutions launches mProdigy
Feb 13, 2006
The first management system that deals with both the technology and human factors in a mobile enterprise.
HAND HELD PRODUCTS' DOLPHINS PLAY THEIR PART IN STENT'S AWARD
Feb 09, 2006
Hand Held Products has congratulated Stent Foundations Ltd on SHERPA, its award-winning Hand Held Roving Piling Assistant.
SYMBOL TECHNOLOGIES UNVEILS INNOVATIVE NEW PRODUCTS FOR ENTERPRISE MOBILITY MARKET
Jan 23, 2006
Symbol announces scanners, a rugged mobile computer and a wireless device
Psion Teklogix Extends CE .NET Mobile Computing Product Family with Next Generation 8530 Vehicle-Mount Computer
Jan 17, 2006
Latest addition to the Psion Teklogix line provides customers with new features and graphical interface advances for rugged vehicle-mount computers
SYMBOL TECHNOLOGIES INTRODUCES INDUSTRYS FIRST RUGGED ENTERPRISE DIGITAL ASSISTANT
Jan 12, 2006
New MC70 Enterprise Digital Assistant Increases Productivity and Efficiency for Growing Mobile Workforce
Socket Communications Announces Support for Palm Treo 700w Smartphone Running Windows Mobile 5.0
Jan 11, 2006
Socket Communications Inc., an innovative provider of mobile productivity products, today announced support for the Palm TreoT 700w smartphone running Microsoft Windows Mobile 5.0. Socket's E300 SD WLAN Card, Wi-Fi Companion software, SD Scan Card 3E and Cordless Hand Scanner 7 Series (7E, 7M and 7P) have been tested and work with the Palm 700w
Network Rail Selects iAnywheres Afaria Mobile Device Management Solution to Help Keep Engineers On Track with Maintenance Targets
Jan 05, 2006
iAnywhere Solutions, a subsidiary of Sybase, Inc. recently announced that Network Rail, the operator of Britains rail infrastructure, has selected iAnywhere's Afaria software to manage an initial 1,300 Windows mobile devices used by on-site engineering staff as they work to rebuild Britains railway.
Two Technologies Announces an Industry First with the JETTeye
Jan 03, 2006
JETTeye is the worlds first and most powerful integrated multi-megapixel digital camera and rugged mobile computer featuring a bar code imager and wireless connectivity
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
