JLT Mobile Computers announces that its Verso range of rugged computers has been officially and independently validated as ready for integration into any shipping port or terminal running the Navis N4 2.6 Terminal Operating System (TOS).
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Handheld's Nautiz X8 ultra-rugged field computer gets new customisable add-ons
Aug 27, 2015
Handheld Group, the manufacturer of rugged mobile computers, has announced new expansion pack features for its Nautiz X8 rugged PDA.
Is BYOD the beginning of the end for subsidised mobile phones?
Aug 27, 2015
Carriers and virtual carriers in most regions have experienced steady erosion in ARPU since 2010 according to analysts Strategy Analytics. Despite a collective US$700 billion investment in infrastructure over the past ten years, revenue growth has been almost flat since 2007.
'Blue light' segments in transition - rugged computers a game-changer in critical field rescue situations
Aug 20, 2015
By Jerker Hellström, CEO, Handheld.
New advanced technological solutions – both hardware and software – are changing the security, public safety, and law enforcement sectors to the very core – and for the better.
Getac helps Royal Signals RFC train for success with new kit
Aug 20, 2015
Getac, the global designer and manufacturer of rugged mobile devices, is providing vital sponsorship for some of the toughest individuals in the world – members of the British Army's Signallers rugby team.
Cognito iQ app validated by Zebra for the new TC75
Aug 12, 2015
Cognito has announced that the Cognito iQ Intelligent Mobile Workflow (IMW) cross-platform application is available on Zebra's rugged TC75 Android device.
MeetingZone turbo-charges Microsoft Skype for Business to extend its audio conferencing capabilities
Jul 13, 2015
Communications and collaboration specialist, MeetingZone, has introduced a managed service that, it is claimed, will extend the capabilities of an organisation's Skype for Business or Lync set-up.
Redcentric launches mobile managed service for Samsung and BES12 users
Jul 08, 2015
Redcentric has announced the launch of its managed service that will help customers improve the management and security of mobile devices across all platforms – from iOS, Android, Windows Phone, Samsung SDS and BlackBerry.
Commercial Tablet and 2-in-1 Expansion Accelerates in Western Europe, Says IDC
May 13, 2015
According to figures published by International Data Corporation (IDC), the overall tablet market in Western Europe remained challenged in 1Q15, declining 10.5% year over year with total shipments totaling 8.5 million units. The contraction, however, was mainly the result of sluggish consumer demand as the expansion of tablets in the commercial space accelerates with volumes increasing 51.3% from the same period last year.
Auto Windscreens streamlines operations with IFS Applications
May 13, 2015
IFS has announced that Auto Windscreens, the automotive repair glazing company based in the UK, has deployed IFS Applications in a full refresh of handheld devices used by technicians in the field.
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
