Telepartner has announced support for the Psion Teklogix WORKABOUT PRO handheld computer for use with its ServiceNet mobile field service solutions
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Belgravium launches Canberra 1000 Series
Jun 13, 2006
The Canberra 1000 is a state of the art hand-held terminal that has a vast array of features, enabling it to be configured for use in any data capture scenario.
Airbus A380 visits Heathrow........& TouchPC's assist re-fuelling !
Jun 13, 2006
The world's largest passenger aircraft, the Airbus 380, has touched down at Heathrow Airport on its first visit to the UK.
FINNAIR IBM AND NOKIA IMPROVE PASSENGER SERVICE AT HELSINKI AIRPORT
Jun 13, 2006
Radio Frequency Identification Technology Streamlines Airport Ground Handling
Pentax PocketJet 3 and 3Plus Adds Optional Bluetooth Connectivity to Provide Complete Wireless Printing Solution
Jun 12, 2006
End-to-end wireless printing from Bluetooth, Blackberry & Symbian smart phone devices
New partnership provides added dimension, producing data capture solutions by wizardry!
May 30, 2006
Cipherlab recently announced that they have formed a new partnership with Redditch based software development company Trakware.
Oracle and Servigistics Form Alliance to Enable Service Business Transformation
May 26, 2006
Oracle and Servigistics announce joint alliance to benefit the service and aftermarket businesses through greater visibility of the supply and service chain.
MICROLISE APPOINTED AS UK RESELLER FOR TOMTOM WORK
May 22, 2006
Microlise have announced their appointment by TomTom NV as UK reseller for their latest product, TomTom WORK
PSC Demonstrates the Future of Mobile Computing
May 17, 2006
Developing tools for the logistics environment requires foresight, flexibility and creativity
Fastest Most Powerful Ruggedised Mobile Computer
May 04, 2006
Two Technologies, Inc. JETTXL Hand Held Computer Delivers High Performance in an Affordable IP65 Rated Package
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
