Though a highly traditional industry, fashion is fast moving into the wireless world.
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Eleksen Launches The Most Portable Fabric Keyboard for the Mobile Workforce
Jul 26, 2006
Eleksen Group plc recently announced that they are offering their innovative wireless fabric keyboard through certified resellers and directly to large enterprises who have implemented mobile working solutions using smartphone platforms
Palm-top computers for selecting agricultural tires
Jul 17, 2006
In Italy, hand held technology is helping agricultural tire dealers by providing an easily accessible database of tire specifications.
Still the toughest - now with more options!
Jul 14, 2006
Handheld Europe today announced the TDS Recon X-series, the next generation of its popular rugged PDA.
UNITECH & MCL TECHNOLOGIES CONTINUE THEIR PARTNERSHIP
Jul 12, 2006
MCL-COLLECTION SOFTWARE AVAILABLE ON A WIDER RANGE OF UNITECH PDA'S
IBC announces multi-media digitising service for brochures, guides, catalogues, etc.
Jul 10, 2006
Following the success of the ScanSource Europe's digitised EPOS Solution Guide, Interactive Business Communications Ltd (IBC), publisher of IT Reseller Magazine and Manufacturing & Logistics IT Magazine, was commissioned to digitise a second Solution Guide for ScanSource.
Leading processor improves auditing efficiency with Muddy Boots Quickfire
Jun 30, 2006
Christian Salvesen Foods, has just implemented the mobile auditing software solution Quickfire in order to minimise the time needed to undertake the enforced assessments and meet the standards set by the government and retailers.
Hospital equipment sales force gets handheld CRM solution to increase sales
Jun 27, 2006
Huntleigh Technology has equipped its sales forces with a handheld CRM solution in order to cope with the complexity of selling to the NHS and other healthcare providers.
Zebra upgrades QL Plus and RW series for faster printing and greater security
Jun 23, 2006
New 802.11g WLAN option for faster wireless networks
Box Technologies named as Motion Computing's Outstanding Solution Provider of the Year
Jun 22, 2006
Box Technologies has been named Outstanding Solution Provider of the Year by Motion Computing, a leading manufacturer of tablet PCs.
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
