Internet security company, Kaspersky Lab, highlights the vulnerabilities of mobile operating systems in the second part of its Mobile Malware Evolution report, out now.
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Endesa Selects Symbol Technologies Mobility Solutions to Improve Customer Service
Oct 18, 2006
Symbol and Telvent Interactive supplied 650 MC9000 mobile computers to read customer meters
E.ON USES HAND HELD PRODUCTS DOLPHINS TO TAKE METER READINGS!
Oct 11, 2006
Hand Held Products, the world's leading supplier of image-based data capture solutions, has won a major contract with E.ON Energy Services for hundreds of Dolphin(r) 9500 mobile computers, sourced and supplied by Spirit Data Capture Limited.
Now available Navara on BlackBerry!
Oct 02, 2006
Mobile solutions of Navara are now available on BlackBerry devices. Connecting between Navara and BlackBerry is a feature of the newest release of Navara Mobility Suite 4.1.
Belgravium Clean Up On Aircraft Grooming
Sep 25, 2006
As the aviation industry has become ever more competitive the need for the airline operators and their partners to become operationally efficient has grown immensely.
New Integrated GSM/GPRS and Barcode End-Cap
Sep 25, 2006
TouchStar have announced the availability of a new combined GSM/GPRS, GPS & Bar code reader End-Cap for the TouchPC Windows CE.net range of hand held computers.
The new M3+ launched by Handheld Europe!
Sep 15, 2006
Handheld Europe is now introducing the new super slim and rugged PDA M3+.
Homeserve Go Mobile With PartsArena
Sep 11, 2006
The UK's leading provider of home insurance repairs and emergency services to the home, Homeserve, has deployed Infomills PartsArena solution for their mobile service team.
National certification body selects Muddy Boots Quickfire solution
Sep 05, 2006
The National Britannia Group has chosen Muddy Boots Quickfire solution to be used by its subsidiary NB Certification Ltd to reduce the reporting time for assessments of food producers and manufacturers.
Casio release DT-X11 hand held terminal
Aug 31, 2006
Casio announce the DT-X11, a new rugged, industrial handheld terminal with built-in C-MOS imager or laser scanner and flexible communications options
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
