Rugged tablet computers are improving both safety and efficiency for a large rail operator in Denmark.
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Handheld's Nautiz eTicket Pro II now available with Android
Oct 28, 2015
Handheld Group, the manufacturer of rugged mobile computers, has announced that its Nautiz eTicket Pro II is available with the Android 4.2 operating system. The Nautiz eTicket Pro II is a rugged mobile ticket validation and fare collection device for the public transportation industry.
BEC and ecom instruments partner to bring data capture solutions into hazardous areas
Oct 14, 2015
BEC (Systems Integration) Ltd, a leading provider of data capture and voice solutions for supply chain logistics and manufacturing, has formed a partnership with ecom instruments, a leading manufacturer of portable mobile computing hardware designed to be used in hazardous areas.
Nautiz X8 assists conservation efforts – making the leap to digital data collection
Oct 07, 2015
Many customers transition to our devices after having used pen and paper in the field. Making the leap to digital data collection is one of the quickest ways to gain efficiencies, reduce data entry errors and speed the process of using the collected data.
Time to shut down laptop thefts
Oct 01, 2015
Laptop thefts remain a serious issue for employers and with more than one going missing every single minute, the problem looks set to get worse before it gets better.
Handheld announces strategic Enterprise Mobility Management Alliance with SOTI
Sep 24, 2015
Handheld Group, the manufacturer of rugged mobile computers, and SOTI, provider of Enterprise Mobility Management (EMM), have announced a strategic alliance extending SOTI MobiControl's deep management capabilities to Handheld's rugged mobile devices.
Cognito adds Electronic Proof of Delivery to Kerridge Commercial Systems’ ERP
Sep 17, 2015
Cognito and Kerridge Commercial Systems (KCS) have combined their respective flagship products to offer Cognito iQ's Electronic Proof of Delivery (EPOD) capabilities as a fully integrated module for the latest release of K8, the KCS Enterprise Resource Planning (ERP) solution.
Xplore unveils XSLATE B10 fully rugged tablet
Sep 17, 2015
Xplore Technologies Corp., manufacturer of a broad range of high-quality rugged tablet computers, has launched the XSLATE B10. With a set of eight ports, four sealed from behind, and an IP65 rating, the 10.1" B10 comes standard with the Intel Core i5 CPU and is upgradeable to i7 vPro to provide top speeds to process data.
GETAC to unveil F110 secure tablet at DSEI
Sep 10, 2015
Getac, the global designer and manufacturer of rugged mobile technology, will unveil the secure variant of its successful F110 fully rugged mobile tablet at DSEI.
3CX launches Cloud-ready PBX for effective mobile integration
Sep 03, 2015
3CX, developer of next generation software PBX, 3CX Phone System for Windows, has launched Version 14 of its communications solution.
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
