Mobile World Congress, Barcelona, 2-5 March 2015 – Hall 1 Stand 1F40 & Hall 5, Stand 5C31
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Handheld announces major upgrade to Algiz 10X rugged tablet
Feb 12, 2015
Handheld Group, a leading manufacturer of rugged mobile computers, has announced a major upgrade to its Algiz 10X rugged computer.
Our clothes will soon be mobile power devices and TV screens, says former Google guru
Feb 12, 2015
"Wearable devices will soon transform our entire bodies into power sources", a former Google boss will tell an annual digital media conference at Birmingham City University next month.
Mitie chooses Spigraph to supply scanners for new Digihub service centre
Jan 28, 2015
Spigraph Group has announced that the Total Document Management Division (TDM) of FTSE-listed Mitie Group Plc has installed a number of ibml ImageTrac scanners supplied by Spigraph for its new Digihub document services centre, recently opened in Birmingham, UK.
Varlink introduces the Captuvo SL62 Enterprise Sled for Apple iPad Mini to its Honeywell range
Oct 08, 2014
Varlink now offers the new Honeywell Captuvo SL62 Enterprise Sled for Apple iPad Mini. Varlink says of the device:
Handheld launches the Nautiz X8 — a new ultra-rugged field PDA with superior screen size and sunlight visibility
Sep 17, 2014
Handheld Group, manufacturer of rugged mobile computers, has announced the launch of its brand-new Nautiz X8 rugged PDA. The Nautiz X8 is a handheld computer with superior processing power, screen performance and battery life.
Introducing the new H-27, the first Android device from Opticon available from Varlink
Aug 13, 2014
Varlink has announced the launch of the H-27, the first Android device from Opticon, adding a new dimension to its already successful H-series family of mobile computers.
Penrillian announces latest partnership with Scantech Group
Jul 30, 2014
Penrillian, the UK mobile software developer, has announce its latest partnership with Scantech Group, the print and communications solutions provider.
Socket Mobile unveils small, light, 2D attachable barcode scanner
Jul 24, 2014
Socket Mobile, Inc., provider of mobile productivity solutions, has announced its new model 8Qi 2D Cordless Hand Scanner (CHS)
Rugged technology distributor Kestronics Ltd launches T70 rugged tablet range, a major player in rugged communications market
Jul 16, 2014
This summer Kestronics Ltd launched its T70 IP67 rated rugged Android tablet range included to its extensive collection. Kestronics Ltd T70 is a dependable 7″ tablet designed to be reliable and robust for use out in the field.
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
