Symbol and Syclo Joint Solution Improves 24-day Work Process to 24-hours and Keeps the London Underground Running Smoothly
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
TUBE LINES USES SYMBOL MOBILE COMPUTERS AND SYCLO MOBILE SOFTWARE TO MODERNISE THE LONDON UNDERGROUND
Mar 28, 2006
New Improved Windows Mobile Functionality with mSuite 4.2
Mar 28, 2006
Announcing the release of CommonTime mSuite 4.2 - this new release brings greater Lotus Notes functionality to Windows Mobile devices.
iAnywhere Announces New Version of Afaria Frontline Management and Security Solution
Mar 28, 2006
iAnywhere, a subsidiary of Sybase, Inc. today announced the general availability of Afaria 5.4.
The latest version of the companys award-winning frontline management and security solution includes…
Hand Held Products integrates next generation technology into Dolphin(R) mobile computers
Mar 27, 2006
Adaptus(TM) imaging technology 5.0 platform makes mobile devices easier to use in real-world applications
DestinyT Digital Pen & Paper Solution Improves Administration And Customer Satisfaction For Pestproof
Mar 27, 2006
Destiny Wireless plc have announced that Pestproof is using its DP&P solution to improve productivity and deliver better value to its customers
An opportunity for Resellers to get locked up!
Mar 23, 2006
Avanquest to focus on creating a reseller channel for the full range of PC Guardian secure hardware products
Field Service Management Connect 2006
Mar 20, 2006
People, process and technology: these are the three core elements which must be balanced precisely in order to establish and maintain a first-class field service team that generates competitive advantage for your business.
Industry first: Zebras global printing solution solves multi-language labelling problem
Mar 20, 2006
free, native Unicode support and fonts enable printers to output all major world languages
Protecting the protector
Mar 17, 2006
Utimaco Safeware successfully provided secure mobility for Reckitt Benckisers global workforce: A case study illustrating best practice in project management
smartfundit.com signs more than 200 ISVs to it's software financing marketplace
Mar 16, 2006
smartfundit.com have announced that it has attracted more than 200 software partners to its unique independent marketplace.
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
