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Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Getac and Bittium partner to improve productivity, security and user experience for field workers
May 25, 2016
Bittium and Getac have established a partnership to improve productivity, security and user experience for field workers in the most demanding environments.
Getac partners with Ingram Micro to further develop its channel community
May 04, 2016
Getac has announced a partnership with Ingram Micro, the European distributor of technology products, to distribute Getac's range of fully rugged tablets to the mobility sector across Western Europe.
Push-to-talk solution supplier GroupTalk launches new version of its group voice communications service
Apr 06, 2016
Swedish group voice communications services specialist GroupTalk has announced the launch of a new version of its cloud-based push-to-talk (PTT) technology over the mobile network; New features include an updated panic alarm with positioning, and a new integrated queuing functionality in the PC Dispatch activated from Android as well as iPhone users.
Getac takes 'marginal gains' approach with the new RX10 field service rugged tablet
Mar 16, 2016
A field-service-targeted rugged tablet, developed using the principle of 'marginal gains – an approach adopted by Britain's all-conquering Olympic cycling team - has been launched by rugged technology designer and manufacturer Getac.
Oneserve begins search for new channel partners
Mar 16, 2016
Oneserve is looking to grow its portfolio of partners as it launches its renewed channel strategy. With a search for both implementation partners and resellers, they are seeking partners who buy into Oneserve's view of the real opportunity opening up in its sector.
IDT launches next-generation RapidIO switches for 5G mobile network development and mobile edge computing
Feb 18, 2016
Integrated Device Technology, Inc (IDT) has introduced a new generation of RapidIO switches that deliver the ultra-low latency, high bandwidth and superior energy efficiency needed for the development of 4G LTE Advanced (LTE-A) and 5G wireless infrastructure systems.
Introducing the new RP1600, the first octa-core rugged Android Smartphone from Gen2Wave available from Varlink
Feb 17, 2016
Varlink has announced the launch of Gen2Wave's RP1600, the first Octa-core rugged Android industrial Smartphone.
The RP1600 has standout performance thanks to its 1.8GHz Octa-core processor (Samsung, Exynos5430), 3GB RAM and 16GB ROM on an Android Kit-Kat4.0 O/S, allowing high-speed parallel processing across eight apps and sufficient RAM space for multi-tasking without delay.
Mitel accelerates development in mobile enterprise with mobile and cloud innovations
Feb 03, 2016
Mitel has announced a disruptive series of new solutions that accelerates its development in the mobile enterprise market.
As the field service management software market evolves, the channel must take advantage of the opportunities this new world offers
Dec 16, 2015
By Chris Proctor, Head of Marketing & Sales, Oneserve.
Based on the way that they have been acting over the past five years, one would be forgiven for thinking that the old saying 'make hay whilst the sun shines', was original coined by one of the many so called 'market leaders' of the field service management sector.
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
