Global Wireless Solutions has released the results of its most comprehensive nationwide customer experience test of mobile network performance.
It is the first test of its kind to combine controlled scientific network testing with a deep analysis of consumer behaviour and expectations of performance.
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Poor signal drives half a million millennials to throw their phones in anger
Apr 25, 2018
TalkTalk Business boosts FTTP performance with G.Fast
Apr 18, 2018
TalkTalk Business is further enhancing its connectivity portfolio by entering a trial for G.fast through its Wholesale and Partner customers.
Securitas improves global efficiency and customer service with Zebra Technologies
Mar 28, 2018
Zebra Technologies Corporation has announced that Securitas has deployed TC75 touch mobile computers to assist all security guards during every step of its patrol rounds.
VTT's hyperspectral imaging technology enables new artificial intelligence applications as a part of consumer devices
Jan 26, 2018
VTT Technical Research Centre of Finland has developed a highly cost-efficient hyperspectral imaging technology, which enables the introduction of new artificial intelligence applications into consumer devices.
Multi-tasking Brits are embracing mobile working…but it’s not as easy as it could be
Jan 17, 2018
Dubber today announced the findings of research designed to better understand how prevalent mobile working is in the UK, and how well supported workers are to maximise productivity when away from their desk.
Are you an experienced reseller of mobile computing hardware?
Sep 27, 2017
Introducing TouchStar Technologies' TS3200 Android Tablet
TouchStar Technologies PLC, specialist in the design, supply and support of rugged mobile computers, has announced the release of the TS3200 tablet mobile computer.
RuggON announces the VX-601, the rugged In-vehicle terminal
May 03, 2017
RuggON Corporation has launched a new rugged in-vehicle terminal, the VX-601, which provides superb visibility from a large, bright, sunlight-readable touchscreen display; great durability; seamless connectivity and communications; as well as smart power management.
Robust IWLAN devices enable flexible application in harsh environments
Apr 20, 2017
Siemens is extending its Industrial Wireless LAN (IWLAN) portfolio to include a selection of rugged new IP65 protection-rated devices in the form of Scalance W778‑1 M12 access points and W738‑1 M12 client modules.
Westcoast expands mobility business with M3 Mobile signing
Feb 16, 2017
Westcoast has signed an agreement with fast-growing ruggedised mobile device vendor, M3 Mobile.
UK man appointed Europe, Middle East, Asia-Pacific business head by Xplore
Feb 16, 2017
Xplore Technologies, the rugged tablet PC maker, has appointed Leeds, UK-born Steve Priestley Vice President of International Sales.
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
