Vtec Solutions, provider of TomTom telematics, has signed a reseller agreement with Maxoptra, the provider of dynamic vehicle routing and scheduling software.
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Juniper Systems launches new CT7G rugged tablet
Jan 18, 2017
Rugged computer manufacturer Juniper Systems Limited has announced that its new CT7G Rugged Tablet is in production and now shipping.
BarTender Print Portal App delivers label printing from any mobile device
Nov 09, 2016
Seagull Scientific has announced the immediate availability of the BarTender Print Portal App, making enterprise label printing as easy and flexible as using your smartphone or tablet.
Fixing the unfixable is the big challenge for true network transformation, says Nokia
Oct 20, 2016
Fixed networks will play a key role in achieving network transformation and true convergence with mobile as the world moves relentlessly into the seamless communications era of 5G and the Internet of Things (IoT).
Pace Telecom moves from Hosted Telephony to Cloud Unified Communications with Centile ISTRA
Sep 28, 2016
Centile Telecom Applications has announced that Pace Telecom, a nationwide UK provider of communication services, has selected ISTRA platform to power its Cloud Unified Communications services.
Xplore 'only OEM to exclusively design and deliver rugged tablets for 20 years'
Aug 31, 2016
Xplore Technologies Corp. has started its 20 year anniversary celebration. Since 1996, Xplore Technologies claims to have exclusively engineered and delivered the most complete line of purpose-built rugged tablet technologies on earth.
Ergonomic Solutions launches SlimCase Vario, a discreet multi-role tablet sled that enables enterprise mobility across a wide range of business applications
Jul 14, 2016
Ergonomic Solutions has launched the SlimCase Vario tablet sled; compatible with a wide range of contemporary tablets to enable business applications for profitable enterprise mobility.
New study says mobile operators must overcome risk-averse A2P messaging strategy to drive multi-billion dollar opportunity
Jul 07, 2016
Mobilesquared, provider of mobile intelligence and customer insight, has released its global A2P Databook which reveals that the A2P messaging market was worth US$12.88 billion in 2015.
New Getac T800 G2 meets increased demands of mobile workers
Jun 29, 2016
Rugged computer designer and manufacturer, Getac, has announced the release of its second generation T800 fully rugged tablet -- the T800 8.1". Its thin and ergonomic design allows greater productivity for mobile field workers and those operating in tight spaces and extreme environments.
Scandit launches Scandit Flow, a mobile application development platform (MADP), with built-in data capture technology designed to optimise enterprise workflows
Jun 22, 2016
Scandit has announced the launch of Scandit Flow, a mobile data capture development platform that supports a wide variety of barcode-scanning intensive workflows across the supply chain, including Proof of Delivery, Inventory Management and Asset Management.
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
