Autotalks, a supplier of V2X (Vehicle to Everything) communication solutions, is gaining momentum in the Chinese market following the successful completion of the C-V2X field test with a Chinese technology giant.
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Autotalks gains momentum in China after a successful C-V2X field test with a Chinese tech giant
Apr 09, 2019
Coventry named best UK city for overall mobile network performance - RootMetrics report
Mar 20, 2019
The latest scientific study from RootMetrics by IHS Markit ranks Coventry as the top-performing UK city for overall mobile performance in the second half of 2018.
New SAR ADC family enables high-speed, high-resolution analogue-to-digital conversion in harsh environments
Mar 07, 2019
Microchip announces 12 new Successive Approximation Register (SAR) Analogue-to-Digital Converters (ADCs) together with a companion differential amplifier designed specifically for the new portfolio of SAR ADCs.
Frontline workers frequently turn to unapproved messaging apps for work-related communications, unbeknownst to HR
Jan 30, 2019
Internal communications is a tough nut to crack, especially when companies employ a globally dispersed workforce of non-desk employees. The need to stay informed, cut out irrelevant messages and empower staff to be more efficient is greater than ever. But more often than not, frontline workers in the retail, hospitality and entertainment industries are turning to unapproved messaging apps and social media sites for work-related communications, without HR’s knowledge.....
Keep your head in the clouds with AAEON’s rugged AIOT-IP6801 IoT gateway
Jan 30, 2019
AAEON, the developer of advanced IoT solutions, has released the AIOT-IP6801, a compact, powerful and highly customisable IoT gateway device. With an IP68 rating, this rugged system can be deployed in almost any environment, allowing your applications to stay connected no matter where they’re located.
Centrica equips its engineers with 7500 Panasonic rugged tablets
Dec 12, 2018
Centrica, the energy and services company operating brands such as British Gas and Dyno, has rolled out 7,500 Panasonic FZ-G1 rugged tablets to its team of UK engineers to improve working methods and ultimately to enhance its customer service.
A10 Networks outlines 5G strategy, solutions and roadmap to help mobile carriers
Nov 21, 2018
A10 Networks, provider of intelligent and automated cybersecurity solutions, has outlined its strategy, solutions, and roadmap to help mobile carriers future-proof their networks for the coming wave of 5G and the demanding new applications, including enhanced Mobile Broadband (eMBB), Ultra-Reliable Low-Latency Communications (URLLC), and Massive Machine Type Communications (MMTC), it will enable.
Sitedesk signs partnership deal with IBM Maximo reseller SRO Solutions
Aug 01, 2018
Sitedesk collaborative 3D BIM software has been integrated with IBM Maximo, the enterprise asset management solution, to provide users with a new 3D visual experience on desktop and mobile devices.
Avnet selected by Hanhaa as Global Distribution Partner for ParceLive
Jul 04, 2018
Avnet, global technology distributor, will begin to offer ParceLive, a real-time shipment tracking system, on a global basis to its customer base.
Average UK mobile worker spends 70% of time on everything but their job
Jun 27, 2018
The average field-based employee in the UK spends just 1.5 days per week on their core job, a new report commissioned by Totalmobile and supported by professors from the University of Surrey's Centre for the Digital Economy (CoDE) has revealed.
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
