Geotab Inc., the IoT and connected transportation solutions provider, has joined forces with Newbury, Berkshire company Camera Telematics, the vehicle camera technology provider, to help fight vehicle insurance fraud with The Street Angel Solution on the Geotab Marketplace.
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
Geotab helps fight fraud with Camera Telematics’ Street Angel on-board camera technology
Jan 18, 2022
OptiSolve and Viken Detection partner to launch Pathfinder surface imaging device
May 11, 2021
Viken Detection, provider of homeland security x-ray imaging and analytical devices, has entered into a partnership with OptiSolve Ltd., a technology provider for clean, healthy and safe spaces.
thinkWhere’s groundMapper underpins GIS transformation at Tilhill
Dec 10, 2020
Stirling, Scotland - Forestry management company Tilhill is rolling out the latest mapping technology from thinkWhere to transform the way it manages forests, harvests timber and provides landscaping services across the UK.
Samsung announces the Galaxy Tab Active3 – built for the modern workforce
Oct 13, 2020
Samsung Electronics Co. Ltd. has launched the new Galaxy Tab Active3, a rugged tablet based on the popular Tab Active2 design to meet the rigor of today’s mobile workforce with a sleek, compact design for portability.
Trakm8 partners with telecoms provider Challenger
Oct 08, 2020
Challenger Mobile Communications, the business communications provider, has announced a new partnership with fleet management solutions specialist Trakm8, to bolster its offering ahead of the introduction of London’s Direct Vision Standard (DVS).
Panasonic TOUGHBOOK partners with ProGlove to offer seamless rugged wireless barcode scanning
Oct 01, 2020
Panasonic has announced a partnership with ProGlove, the ergonomic wearable technology provider for industry, to further enhance its solutions for the supply chain.
How MDM Software Can Optimize Your IT Budget and Resources
Jul 22, 2020
By Nadav Avni
How do you effectively manage a fleet of devices across an organization, provide consistent policies, simplify workflow, and do it all cost-effectively without an integrated platform such as MDM software?
BigChange mobile tech gives Europump commercial transport business a £100k boost
Jul 14, 2020
Europump has turned to mobile and cloud technology to expand its fuel pump maintenance services within the commercial fleet sector.
Inmarsat and Cobham launch new solution connecting remote workers, enhancing mission critical operations
May 06, 2020
Inmarsat, the global, mobile satellite communications solutions provider, and Cobham SATCOM, has launched a comprehensive new Broadband Global Area Network (BGAN) push-to-talk (PTT) solution to connect remote workers using vehicles across the globe.
Portech launches Urgent Android Migration service for Windows Embedded devices
Dec 04, 2019
Portech Systems, provider of bespoke solutions for the enterprise mobile workforce, has launched the Urgent Android Migration service for organisations that have not started the planning process to migrate their Windows Embedded Mobile 6.5 devices and scanners.
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
