IT Reseller Channel Talk, VAR & IT Business Talk

IT Reseller articles relating to news, views, opinions, IT business and technology discussion from VARS,Resellers,System Integrators, partners and distributors.

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Your manager is not a mind reader

In spite of all the talk and management speak about flatter hierarchies, self managed teams and no manager or supervisors; the hierarchical command structure is still causing vertigo. So managing upwards is an important skill in most workplaces.

Be like a postage stamp

Do you remember the old rhyme quoted to you as a child "if at first you don't succeed try and try again". From learning to walk or riding a bicycle our childhood teaches us that failure only occurs when we stop trying. It is a lesson many of us need to revisit in adulthood.

Can your smile be heard?

Telephone etiquette is critical to effective business. Make your calls count by being pleasant, sincere and focused on the person you are calling.

Customer complaints are like medicine

Whenever you are faced with an upset customer do not think of it as a problem, think of it rather as an opportunity to learn something new.

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