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IT Reseller articles relating to news, views, opinions, IT business and technology discussion from VARS,Resellers,System Integrators, partners and distributors.

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The seven deadly skills of customer service

The seven deadly skills of customer service

The famous statement by the great hotelier Cesar Ritz (1850-1915) that "the customer is king" should in theory direct the activities of every business.

Weekly report on viruses and intruders

In this weeks report well be looking at variants of the Mytob worm, a new variant of malware affecting cell phones and a new kind of online fraud.

Your window into the wireless world

Your window into the wireless world

Wireless is in reality just another service in the IT department's portfolio, but it is one that fundamentally alters the way individuals work-and ultimately perform. John Foster delivers some tips to help guide your wireless customers.

Weekly report on viruses and intruders

In this weeks report on viruses and intruders we will look a backdoor Trojan, known as Beliu.A, and the worms Mydoom.BN and Mytob.P.

Trail Blazing in the print solutions market

Trail Blazing in the print solutions market

Established in 1986, Cognitive Solutions is a pioneer in the industry having introduced the worlds first desktop thermal label printer, the Barcode Blazer. Today, Cognitive continues to manufacture high performance thermal bar code and receipt printers, labels, tags, ribbons, and nowRFID printers. Keith Gaskill, CEO & President, Cognitive Solutions Inc, describes the company's channel strategy.

Weekly report on viruses and intruders

This week's report on viruses and intruders looks at two worms (Mydoom.BH and Crowt.B) and a Trojan, Downloader.BHV.

Weekly report on viruses and intruders

In this weeks report on viruses and intruders we will be looking at three worms, Tobecho.A, Mytob.E; and Elitper.D.

Weekly report on viruses and intruders

Four worms -the B and C variants of Kelvir, Fatso.A and Sober.O-, and two Trojans -Ruzes.A and Downloader.BBN- will be described in this week's report on viruses and intruders.

Turn on and tune in to wireless networking opportunities

Turn on and tune in to wireless networking opportunities

When a new technology is launched, the demise of the technology it supersedes is often predicted. When TV and then video became everyday additions to the British household, pundits were too hasty to pronounce the end of the radio age andmany years onare still made to eat their words.

Riding the wave of integrity in the channel

Riding the wave of integrity in the channel

I imagine that a significant proportion of the IT Reseller community-certainly those involved in AIDC solutions delivery-remember the nineties with some fondness.

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