New Domo study shows the data decision gap is holding business back


A new study conducted among CIOs, chief data officers and vice presidents in data-oriented positions released by Domo pointed to a significant data decision gap impacting companies’ business intelligence efforts.

Organisations around the world are investing in data at a higher rate than ever, but 55% of respondents noted that the process for making decisions had not changed at all in their organisations, with decisions largely made ‘from the gut’ rather than from data.

Respondents said that the top cultural or attitudinal challenge for using data effectively is that too few people across most organisations understand how to access useful data or use it to drive meaningful decisions. This indicates that failing to use data may begin in the C-suite, but it cascades down across every level of the business.

Domo’s study points out that the two most common explanations for this gap were BI tools being disconnected from business processes and a lack of training. Even as organisations have embraced the power of data, most respondents saw them continuing to struggle with implementation because of their data tools. Nearly one-in-three (33%) also worried that the data decision gap would create significant data bottlenecks in the future. Organisations that adopt the right tools for democratising their data are realising the benefits of data-driven decision making. 

"We are constantly finding new ways to unlock information, but companies that want to be truly data-driven have to do more than just capture and store it," said Mohammed Aaser, chief data officer at Domo. "It's great to have all this data, but if you can’t enable your employees to use the data easily to drive improved decisions, then it doesn’t matter how much you invest in the effort.”

Shortcomings in technology that supports data within an organisation likely points to both the culprit and the cure for this problem: respondents to Domo's study indicated that the majority (70%) of needs and interests in their personal lives were supported by well-built apps, but over half of their business needs (52%) did not have any kind of app support. Simplifying access to data through apps and integrations can help organisations capitalise quickly on the investments they have made in digital transformation over recent years.

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