Vee24 has received a 2021 MarTech Breakthrough Award. The company was selected as ‘Best Customer Experience Management Company’ for its AI-powered digital platform.
The solution is designed to help marketing, sales, and customer service teams increase online sales, provide better customer service, and build brand loyalty.
The MarTech Breakthrough Awards recognise the Vee24 digital engagement platform for empowering brands to connect with customers and provide personalised, concierge service in a virtual boutique. The solution allows live engagement via face-to-face video and helps guide the customer through the buying journey with co-browsing, screen sharing, and co-form fill. Online appointment setting, live text chat, intelligent chatbots, and more also help brands create a customer experience that engages and delights online shoppers.
This innovation is the kind of ‘breakthrough leadership’ that the MarTech Breakthrough Awards are dedicated to highlighting. Some of the other 2021 winners of this prestigious award include Klaviyo, Adobe, Mailchimp, Cision, Uberflip, and Hootsuite.
“Congratulations to the entire Vee24 team for their hard work in building an intelligent online engagement platform that helps our clients create a personalised digital customer experience,” said Joseph Noonan, CEO, Vee24. “Industries such as retail, finance, and automotive are seeing and responding to a significant shift in the number of consumers who shop and buy online. Vee24 is helping leading brands meet this demand and excel. Receiving a 2021 MarTech Breakthrough Award underlines that success.”
Trusted by the world’s leading customer-facing brands, Vee24 helps businesses deliver an exceptional customer experience – digitally. Whether providing superior customer service or increasing customer acquisition and order value online, the digital engagement platform allows brands to connect with customers anywhere, anytime, on any device. The flexible Vee24 platform is built for omnichannel customer engagement. It has a proven track record for facilitating a consultative online shopping experience that exceeds the in-person experience. In addition, the company provides a unique blend of technical know-how, customer insight, and best practices to help brands deliver best-in-class customer engagement.
MarTech Breakthrough Awards are presented by the Tech Breakthrough organisation. The sixth annual awards recognise companies that are having breakout success in today's competitive tech industry. Vee24 was recognised as one of these successful companies thanks to its ability to provide the right balance between self-service via AI-powered chatbots and live human interaction via text and video.