Rugged technology plays pivotal role in the future of manufacturing


Samsung Electronics UK Ltd. has revealed the results of a multi-industry research study into the use of rugged technology, looking at key benefits such as productivity and cost saving, resulting in more than nine out of ten (92%) manufacturing professionals who have experienced these first-hand, keen to invest in more.

The results showcased that rugged tech will form a pivotal role in the future of the industry, with 64% believing that tougher devices will be essential in their workplace over the next two years. Feedback from those currently using rugged tech was resoundingly positive, with over seven out of ten (71%) claiming that the devices are a gamechanger and they couldn’t imagine working without them.

The research looked at employees and decision-makers in the sector, among others, to reveal current attitudes towards rugged technology. Rugged refers to hardware – including smartphones, tablets, laptops and wearables – designed to operate in extremely harsh environments and conditions, such as the award-winning Samsung Galaxy XCover Pro and the Galaxy Tab Active Pro.

Samsung uncovered an array of key insights into the benefits and attitudes towards the wider adoption of rugged tech, with those already using or deploying it in their workplace saying the following:

  • Financial efficiency: Nine out of ten (90%) have said investing in rugged tech has reduced their long-term company costs, with half claiming the reduced need for repairs and replacements is the major economic benefit.
  • Lower the risk: A third of workers currently use their personal device for work, raising serious concerns around data security and associated business risks. By equipping employees with rugged devices, a third of users claimed that the standard of security improved. 
  • Productivity boost: Over a third (37%) said that the improved level of productivity experienced when using the devices was a key benefit. With UK productivity currently 30% lower than the US, according to PwC, results suggest rugged tech could be a valuable tool to give businesses a boost.
  • Tough tech: Two thirds said that its durability was the primary benefit, with 83% stating that their performance improved when not having to worry about the device breaking.

“At Samsung, we are committed to listening to the opinions and challenges faced by our customers and it is excellent to see that rugged tech is making a difference for its users and their businesses,” says Joe Walsh, Director of B2B at Samsung UK & Ireland.

“These results highlight a clear enthusiasm and demands for the growth of the rugged tech market, and it is encouraging to see how many users want to continue to invest in the future. As more businesses adopt this technology, we only anticipate the appreciation for its financial and performance-based benefits to rise. At Samsung, our unyielding passion for excellence ensures we always enable our customers to thrive with innovative devices that balance their needs by being easy to use and hard to break.”

While over two-thirds (68%) of rugged users claim that they cannot imagine work life without rugged technology, the survey also revealed a strong will from non-users to deploy it in the future.

  • Nearly three quarters (73%) of those that don’t currently deploy rugged tech would like to incorporate it into their workplace in the future.
  • Over half (51%) believe their company would perform better with rugged tech, supported by 81% of current users who say they have already seen an improvement.
  • Over two-thirds (69%) of businesses not using rugged tech have never considered the financial benefits, but more than nine out of ten current users say that it has already reduced their costs.

Looking forward, the results suggest that rugged tech will form a pivotal part of digital transformation projects across the sector. Almost two-thirds (63%) of respondents believe that rugged tech will become imperative for the industry in the next two years, with 44% users stating that tougher devices will form a vital part of the 5G revolution.

Whilst these findings look predominantly at the manufacturing industry, the results form part of a wider, cross-industry survey that also included insights from the Automotive, Construction, Transport & Logistics, Health, Retail, Emergency Services, and Utilities sectors.

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