Giacom, the reseller-only Cloud Service Provider, has added a new integration with Datto Autotask PSA (Professional Service Automation). The new integration within Giacom’s provisioning and management portal, Cloud Market, makes it easy for IT professionals to create a more efficient and accurate billing cycle process for their customers.
By delivering full visibility across the business and keeping all information in one place, systems and operations are simplified and made to be transparent.
As well as using PSA tools to accurately and efficiently plan, monitor and implement faster billing cycles for customers, resellers can also use them for help desk ticket support, or to integrate timesheets and expenses through their accounting system. PSA tools like Autotask are quickly becoming the backbone of a business, helping companies improve user satisfaction and take more dynamic routes.
“Our intuitive portal, the Giacom Cloud Market, makes it easy for IT service providers to order, deliver, and manage world-leading cloud services for SMBs of all shapes and sizes. Setting up Autotask is clear and simple on Giacom Cloud Market and our handy technical guides take IT service providers through the integration process making it quick and easy, allowing them to simplify the billing process and deliver a faster invoicing model” comments Steve Law, CTO, Giacom.
Autotask PSA is a well-known PSA IT business management platform that delivers all of the mission-critical tools needed to run an efficient IT managed services business. It’s a reliable cloud-based platform that centralises business operations, integrates with industry-leading remote monitoring and management systems, and enables quick, data-driven decisions.
“We’re pleased to announce Giacom as our latest Datto Developer Partner for Autotask PSA” said Joe Rourke, Director of Product Management for Autotask PSA at Datto. “The integration with Giacom allows users to provision cloud services at speed, creating a seamless process for IT professionals to manage their platform and drive intelligent business decisions.”