Iptor Supply Chain Systems (Iptor), the supply chain management, planning and logistics software and services provider, has appointed Protelo, Inc. (Protelo) as a Value-Added Reseller (VAR).
Iptor and Protelo entered into this partnership to formalise a long relationship of mutual trust, expertise and clientele. Protelo is an award-winning software consultancy firm and provider of business technology solutions and services. The agreement encompasses the complete Iptor solutions portfolio and enables Protelo to sell, deploy and support Iptor DC1 v10, Iptor's flagship cloud ERP solution, and to maintain and upgrade Iptor customers on earlier releases.
Protelo, based in Folsom, California, specialises in the implementation of business technology solutions and services that drive efficiency and solve the challenges modern businesses face. Prior to formally announcing this partnership, Protelo and Iptor have been working together to ensure that Iptor's DC1 customers get the most from their investment by taking advantage of the latest solutions available from Iptor. With this VAR agreement, Iptor and Protelo will ensure existing and future customers continue to receive the highest quality support for upgrades, integrations, modification, application configuration, and enhancement services. Protelo's range of clients in wholesale distribution verticals spans pharmaceuticals, retail, food & beverage, manufacturing and more.
Protelo will play an important role in strengthening customer service and satisfaction, as well as extending Iptor's reach, accelerating its ability to execute on its business strategy, on-board new customers and grow its share of the market.
"The new partnership between Iptor and Protelo will benefit both companies, and most importantly it will greatly benefit our shared clients. We care about what our customers care about, and we frequently seek feedback to make sure we know that that is," said Christer Johansson, CEO of Protelo. "This partnership will enable us to further expand our service offerings to Iptor ERP users. We are very pleased to partner with Iptor to bring stronger products and even better service to companies all across the Americas. Together with Iptor, we will continue to build long-lasting relationships with our clients, by leading with integrity and providing unmatched service."
Jayne Archbold, Iptor CEO, said, "We are delighted to enter this agreement with Protelo. Not only because of their in-depth knowledge and experience of Iptor solutions and their long-standing relationships with Iptor customers, but also because we share the same philosophy. That is a long-term commitment to, and accountability for, every customer relationship we form. Together, we will ensure that every Iptor customer receives unparalleled and enduring service and support to help solve their most complex order management and fulfilment challenges."