Kyocera optimises service management processes with IFS

Kyocera Document Solutions Europe B.V. has announced that it will implement a new Service Management Solution from IFS to optimise customer experience across its EMEA network.

IFS Service Management is one of the leading enterprise service management solutions worldwide. Kyocera will use the software to support the design and provision of present and future services, thereby enabling efficient partner collaboration and enhancing its customers' experience throughout EMEA.

The solution will be hosted in the IFS Managed Cloud on Microsoft Azure, a full-service, managed single-tenant cloud offering.

Takahiro Sato, President of Kyocera Document Solutions Europe B.V, comments: "As we encourage and facilitate digital transformation amongst our customers it is also important to ensure that our service offering is optimised with the latest, future-oriented software."

"IFS offered us a complete, connected and internationally scalable solution for all of our relevant service areas. We look forward to using these capabilities to build on our reputation as an agile, future-ready business."

A European standard will be developed at the KDE headquarters and go live as a pilot at Kyocera Document Solutions France first, before a wider rollout to the Kyocera subsidiaries across Europe, the Middle East and Africa.

Peter Höhne, Vice President Sales & Marketing for IFS in Europe Central, said: "The agreement with Kyocera Document Solutions Europe is a major milestone for IFS. This strategically important customer win reconfirms our leading position in service management software and that our long-term investments in disruptive technology such as IoT and cloud continue to resonate well among global enterprises."

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