TeamViewer, the global software provider for digital networking and collaboration, has announced remote support functionalities on IBM MaaS360 with Watson, a cognitive unified endpoint management (UEM) platform.
TeamViewer remote control functionality will be available by MaaS360 to simplify management and remote support. On any supported MaaS360 managed device, IT can initiate a remote support action with a single click. This unique integration enhances the user support experience and makes it very simple and easy to use.
With the integration of TeamViewer's screen sharing and remote control options, the customer's admin staff can visually detect where the problems are. This leads to better root cause analysis, allowing help desk agents to more easily access the device, identify the problem, and troubleshoot. This in turn means issues are resolved with greater transparency for the user.
Thanks to the visual detection, problems are easily and quickly located. This leads to faster and more accurate resolutions, and increased end user satisfaction.
Privacy and data issues are a leading concern for users. End users must give their consent before any remote support action can take place. They also have a better visual overview about what the help desk agent is doing on their devices.
TeamViewer's quick-access features such as chat and file transfer improve the exchange of information between IT and users.
HelpDesk Business Efficiency
Advanced features such as session recording and connection reports help IT departments continuously assess performance and improve effectiveness of remote support in their business.
"TeamViewer is a smart solution with cutting-edge technology that enables seamless integration into other solutions for a faster, simpler and safer help desk experience", says Alfredo Patron, Vice President Business Development at TeamViewer. "Our unique integration with MaaS360 is a further step in proving the importance of remote access and support technologies on UEM platforms, and we are proud to offer our support and expertise."
MaaS360 with Watson is the industry's first and only cognitive unified endpoint management (UEM) platform, enabling a smarter approach for enterprises to manage and secure all endpoints plus their users, apps and content. MaaS360 can be used to manage disparate endpoint types—including smartphones, tablets, laptops, ruggedised devices and the Internet of Things (IoT)—all from a single console.
By offering a native-like approach to containerisation, MaaS360 preserves personal privacy and protects work data without compromising the end-user experience. Its integration with TeamViewer gives MaaS360 enhanced Service Desk capabilities that will allow customer administrators to remotely access their iOS, Android, Windows and Mac devices—speeding up support and the overall user experience.