Avaya has announced that DatapointEurope, specialist in the integration of Unified Communications and Contact Centre technologies for clients across Europe, has met the rigorous criteria required to be named an Avaya Edge Diamond channel partner.
Diamond is the highest status awarded by the programme, demanding the very best levels of skill, expertise and customer satisfaction. DatapointEurope demonstrated its competency in designing, integrating and supporting Avaya's solutions across the six countries in which it operates. DatapointEurope was also able to consistently secure exceptional customer satisfaction levels, another key requirement of the programme.
Fadi Moubarak, Avaya International Channel Leader, said: "Channel partners like DatapointEurope are critical in ensuring a standard of customer care that sets Avaya apart in the marketplace. The Diamond designation shows that we have the highest confidence in DatapointEurope's knowledge, processes and ability to meet and exceed customers' expectations."
Sat Sanghera, UK managing director at DatapointEurope, said: "We have been working with Avaya, without a doubt one of the top players in the global contact centre market, since our inception. Our partnership has played a key part in helping us consistently deliver the latest and greatest technologies and solutions to our customers all across Europe. The Edge Channel Partner programme gave us an effective means to test and benchmark our skills and knowledge. Most importantly, we're thrilled the service we provide to our clients, the lifeline of our business, has been recognised as truly best-in-class."
Avaya and DatapointEurope recently worked together on a centralisation initiative for Transcom, a contact centre outsourcer that handles calls in the Netherlands for sixteen European countries. The service and solutions DatapointEurope provided offer significant advantages to the company: a consistent, stable solution which reduced costs, allowed new locations to be easily on-boarded, streamlined use of hardware and licence across multiple sites and delivered a faster, real time solution. Speaking of the project after it was delivered, Transcom cited the ability to instantly see how, and why, customers were calling as having a major impact on call-centre experience.