ABI Research names Tyco top company for retail customer analytics innovation


Tyco Retail Solutions has announced its recognition for retail customer analytics from ABI Research, the transformative technology innovation market intelligence firm.

ABI Research cited Tyco Retail Solutions' recent expansion of inventory visibility, loss prevention and traffic intelligence solutions as key contributing factors to this high honour. In the past year, Tyco acquired three strategic retail analytics companies to complement and bolster the company's existing security and store performance solutions, offering retailers unprecedented insights into their operations:

  • Creativesystems, a premier European provider of integrated RFID solutions and professional services, strengthens Tyco's ability to improve operational efficiency for retailers and manufacturers, and addresses the rapidly evolving global demand for inventory intelligence applications.
  • FootFall, a retail intelligence company with principal operations in the United Kingdom, enables Tyco to provide additional insights to optimize staffing, merchandising and store operations. FootFall already managed more than 50,000 devices to collect, measure, and analyze customer traffic for thousands of retail stores and property owners across Europe, Asia Pacific and North America.
  • ShopperTrak, a U.S.-based global provider of retail consumer behavior insights and location-based analytics, helps Tyco deliver insights and benchmarks to analyse perimeter and in-store customer traffic and behaviour, and measure performance in the context of the market.

In addition to these acquisitions, Tyco Retail Solutions recently released its latest Sensormatic Synergy Series, which further helps retailers leverage in-store data to optimize store performance and enhance loss prevention efforts. This next-generation portfolio of intelligent, modular and network-enabled detection systems leverages the power of multiple technologies in one pedestal, including Acousto-Magnetic (AM), RFID, traffic and video analytics technologies.

"With a full suite of innovative information-based solutions, Tyco is responding to customer demands for timely, data-driven insight to power their growth strategies," said Tony D'Onofrio, Vice President of Marketing, Global Accounts and Source Tagging for Tyco Retail Solutions. "This recognition validates the impact our strategy is making on helping store brands prepare for the future."

"Tyco has one of the most innovative solutions available today," says Patrick Connolly, Principal Analyst at ABI Research. "Its acquisition of ShopperTrak and FootFall, and subsequent launch of its Synergy product, significantly boosts its market share, combined with one of the most innovative solutions available today. It is one of the first companies to truly address the need to integrate different retail technologies and bring new capabilities and ROI to retailers."

As a global industry and technology expert in retail inventory intelligence, shopper analytics and loss prevention solutions, Tyco now offers retailers a unique combination of insights to make more informed decisions to improve their revenue and profitability.

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