Wilmington Insight delivers more for its charity clients thanks to EASY Software, as weekly high-volume data capture processes reduce from 5 to 1.5 days

EASY Software UK has announced that an intelligent digital content management solution it provided to specialist data services company Wilmington Insight has enabled the business to handle greater volumes of data with fewer people and deliver the extra information its clients crave.

Wilmington Insight is part of Wilmington plc, a network of companies that deliver the knowledge, expertise and tools to give businesses competitive edge in the digital age. The group is a long-standing user of EASY digital content management solutions.

The current solution, deployed for Wilmington Insight, has enabled staff working on information delivery to charity clients to process much higher volumes of content very quickly. The specialist data service receives documents from external third parties in volumes of around 5,000 each week, and extracts and processes key information from them which it sells on to its charity clients in database form.

Before automating the data extraction, staff in London would have to leaf through pages and pages of documents to find the data they needed, then send the files to another office to be written into the database by teams of copy typists. "We had to collate both contact and financial data manually, and there was a lot of to-ing and fro-ing," says Polly Avgherinos, Wilmington Insight's Managing Director. "To type up one set of information took one person a whole week."

EASY Software was the obvious port of call for an automated solution, based on Wilmington's previous positive experiences. EASY engaged technology partners Abbyy and Fujitsu to design the optimum solution. Fujitsu scanners capture images of incoming paper documents, which are then 'read' and deciphered by Abbyy's Flexicapture data capture and document processing solution; this can intelligently pick out key information on a page.

"The combination of technology EASY recommended has proved a great fit, and really captured what we needed. From having an old-fashioned, manual process, our situation has been completely revolutionised," Ms Avgherinos says. "We're definitely unlocking savings from all the efficiencies we've gained, and that doesn't even take into account the additional value we're able to offer our clients."

The project has been recognised internally within Wilmington plc too, where it has won the Insight organisation a Process Innovation Award.