Croydon College Library enhances its communications

Wireless headsets hold the key to efficiency and customer service as Croydon College prepares to move into its new 15,000 sq mtr library and media resource centre.  The headsets are manufactured by Quail Digital and they enable the library staff to have instant hands-free communication with their colleagues wherever they may be in the building or surrounding area.

The use of this technology means that the new library design is able to do away with many fixed point information and contact areas, which will free up space to provide more study and computer terminals even though the new building is smaller than the old library.

Staff are able to move at will around the building and so can respond almost immediately to any area where assistance may be required.   Library users are not distracted by radios or ringing phones and the interior designers can create open, efficient spaces without having to worry about accommodating fixed line telephone points.

The system was supplied and installed by retail security specialists Intrepid Security, who currently advise the college on a range of security issues.

Quail Digital CEO Tom Downes comments on the latest use of the new equipment:
"Effective communication is absolutely essential for the smooth running of any customer focused organisation, whether it is a restaurant, a retail outlet or a library.  In the stunning new media centre in Croydon, we have also seen that not only efficiency and service will be improved, but communications have had a role to play in the design and layout of the building itself."

Tom Butler, Head of Library, Information and Print Services at Croydon College comments:
"The Quail Digital system is enabling us to provide excellent customer service by being able to deploy staff rapidly to areas where they are needed and also staff are freed up from being at a fixed point when we are quiet."

Quail Digital is a specialist manufacturer of headset communications systems which have a wide variety of applications.  Its new lightweight wireless headset system gives hands-free team communication to staff at all points throughout a location on the high quality licence free DECT 1.8 GHz band.  It has no need for a belt pack for battery and software making the system smaller and more comfortable for the wearer giving instant but discreet communication between staff.

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