Datalogic Mobiles EASEOFCARE Maintenance Contract Programmes have now been enhanced with new benefits at a cost-effective price. A new overnight comprehensive service programme, a shorter turnaround for the comprehensive programme, as well as 1- and 5-year contract terms, are now offered, in addition to the 3-year contract. All are designed to provide the most economic protection for customers investment in their chosen Datalogic Mobile device.
EASEOFCARE is consistent with Datalogic Mobiles aim to offer partners and end users with the best service and repair solutions possible, allowing them to concentrate on their core business, without worrying after purchasing a product. Now available in Europe, North America and Australia, EASEOFCARE meets the specific needs of Datalogic Mobile Partners and their end users, by offering different Service Level options.
In order to ensure the rapid supply of swap out units and only original parts in repairs, Datalogic Mobile locates its Service Centres in its main manufacturing plants and hence ensures that repairs can be conducted either on an overnight swap out, or on a 2 or 5 working day basis.
EASEOFCARE is also designed to minimise the time and cost spent administering repairs: due to the new online tool, RMAs (Return Material Authorisation forms) are created online automatically, plus 2-way shipment costs are included. This new Service Programme lowers the Total Cost of Ownership (TCO) inherent in all mobile devices, minimising downtime/service costs and maximising operator productivity.
All the EASEOFCARE programmes include Wavelink TE and Avalanche software maintenance for the duration of the contract. This ensures the latest upgrades and features are available, free of charge, for the duration of the EAEOFCARE agreement.
More information regarding Datalogic Mobile can be found at: http://www.mobile.datalogic.com/easeofcare