Luxury department store win for Mission and J2

Harvey Nichols migrates to a new till solution for its newly opened, Bristol store, restaurant

Specialist manufacturer of PC-based touchscreens, LCD touchscreen monitors and point-of-sale hardware J2 Retail Systems and its software partner, hospitality solutions specialist Mission IS, have announced details of their latest joint win.  The duo has secured international luxury store chain, Harvey Nichols, as a client.

Harvey Nichols has installed a complete hardware and software till solution into the restaurant of its sixth UK store, which it opened recently in Bristol. 

Establishing its presence in the South-West for the first time, Harvey Nichols Bristol is the anchor for the new upmarket Quakers Friars development in the city centre, and offers a foodmarket, bar and restaurant, as well as fashion and beauty departments. 

Mission IS Managing Director, Ian Jones, explains how his company came to secure the business.  For this latest store, Harvey Nichols had decided to look at everyone in the market.  It wanted to be sure that it was not just catching up with its EPoS, but really moving forward.  We came in right at the end of the selection process but, after technical demonstrations and presentations to the restaurant management, we were delighted to be awarded the contract.

Mission then introduced hardware from its partner company, J2 Retail Systems, as best suited to Harvey Nichols in terms of performance, ease of use, reliability and aesthetics.

Six of J2s 560 terminals have been installed.  Their small footprint makes for space-efficient counter mounting.  The J2 560s are equipped with card readers and Mission have configured the solution to support use of Harvey Nichols staff cards to access the tills.  The tills also process the retailers GE cards for discounted staff purchases. 

Adds Harvey Nichols Retail Operations Director, Martin Schofield: We decided not to convert our existing systems, but to start with something brand new for Bristol, in keeping with a new store in a new development.  The Mission/J2 solution has been very well received by our staff.

Harvey Nichols has a number of premium lifestyle stores specialising in brand name merchandise.  Its estate covers Dublin, Manchester, Edinburgh, Bristol, Birmingham and Leeds in addition to its flagship Knightsbridge, London store.  International expansion has seen stores in Riyadh, Dubai, Jakarta, Hong Kong and Istanbul become landmarks in cities where luxury is a byword.


J2 Retail Systems is a specialist manufacturer of PC-based touchscreens, LCD touchscreen monitors and point-of-sale hardware to the retail, hospitality and leisure industries.  With 50,000+ units installed worldwide, J2 products have become the EPoS hardware of choice for a wide range of retail trades, restaurants, pubs and cinemas.  Its clients include Vue Entertainment, Greggs and Thresher Group.

By controlling its own design and manufacture, J2 has built a reputation for innovation, reliability and cost-effectiveness. Credited with introducing thin client EPoS to the market, J2 uses emergent technologies wherever possible to reduce the cost of hardware ownership. 

Product sales throughout the UK, Continental Europe and the Middle East are managed from its UK headquarters in Warrington.  Its subsidiary operation, J2 Retail Systems Inc., is based in California and covers the USA, Canada and South American markets.  Product is developed under licence and manufactured in the Far East.


Mission was founded in 2000 with a single aim in mind: to create an affordable, powerful and easy-to-use POS sytem for the hospitality market.  The company dedicates itself solely to this activity.  All software is created inhouse, which results in flexible and configurable solutions that are supported with passion, are easy to use and are cost-effective to acquire.

The mission series provides a complete EPoS and management solution including point-of-sale, Chip & PIN, EFTPOS, analysis and reporting, time and attendance, loyalty and membership, Onlook restaurant reservations, web and remote access, and head office management.

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