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Vocollect, a world leader in Voice-Directed Work, has announced that its EMEA partner network has successfully completed the Vocollect Voice Partner Programme (VVPP).
All 44 established partners in EMEA, including VoiteQ, Zetes, Heavey RF and Psion Teklogix, will now be recognised as Vocollect Voice Certified Partners. Working with its partners, Vocollect achieved its certification target for 2008 in less than six months and certified 425 Vocollect Voice Certified professionals.
The VVPP, rolled out in Europe in January 2008, was set-up to provide end-user customers with the guarantee of professional competency and service across Vocollect's global network of resellers and supply chain partners. The VVPP is the first of its kind in the voice industry. It provides customers with the assurance that its Voice partners have the right knowledge, quality training and capabilities to ensure Voice delivers its full range of potential business benefits across the supply chain environment. To ensure the rigorous VVPP standards are maintained, partners will need to renew their certification annually.
The benefit of the programme for Vocollect's Certified Voice Partners is the ability to demonstrate a high level of experience and competence when competing to win new business. By achieving Certified Partner status they show that they have the knowledge and understanding needed to help customers achieve top levels of operating performance. To achieve the high standard required, entire teams, from sales through to implementation and technical support, have been trained and certified by Vocollect. The program provides partners with the right tools, knowledge and skill sets to sell, service and support Vocollect Voice.
Anton du Preez, Business Development Manager, Vocollect UK, Ireland & South Africa, commented; "We are delighted that so many partners have gained VVPP certification in such a short period of time. This certification validates, not only our partners determination to provide best service to Vocollect users, but demonstrates each partner's strengths and experience within the Voice industry. When this is combined with the continuing support that Vocollect is determined to offer under its Vocollect Voice Partner Program, we can expect to see the expansion of Voice in the supply chain maintain it's substantial growth in 2009."
David Stanhope, CEO, VoiteQ says; "For a long time now VoiteQ has had some of the most experienced, and most qualified specialists in the voice industry, we are pleased that Vocollect has formally acknowledged our work with voice, by making VoiteQ the first Vocollect partner to be certified as a Voice Solution Provider."
Ciaran Lavelle, Sales Manager, Heavey RF says; "Heavey RF was delighted to participate in the Vocollect Voice Certified Partner program. It further increases our technical ability and adds to the investment made already in training. Our customers have also been very positive as they expect a very high standard from implementation through to support."
Paul Westmoreland, Managing Director of Psion Teklogix says; "The shift towards voice technology is one of the most significant developments in the logistics and supply chain sector. Many companies have already introduced voice recognition to increase operator efficiency, productivity and accuracy with great success, I can see the VVPP program delivering these benefits to a great many more. Psion Teklogix offers a wealth of profession knowledge and experience in advising, implementing and supporting complete voice solutions and has enjoyed a successful partnership with Vocollect in delivering voice technology to our customers with our VVPP status."
James Hannay, Managing Director of Zetes Ltd., says; "Zetes now serves over 50% of the voice market, with over 30,000 users of our 3iVoice solution across EMEA. Achieving the Vocollect Voice Solution Provider certification is a very visible demonstration of Zetes' commitment to providing its customers with the highest level of service, through highly skilled and knowledgeable staff. Having also recently been awarded Authorised Repair Centre status by Vocollect and with the launch of our enhanced 3iV Crystal solution, our customers can be assured of the longevity of their investment in a quality voice solution.